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Allstate Customer Service Representative Jobs & Careers in Charlotte, NC

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14 days ago

Customer Support Representative - Allstate Business Insurance

Allstate Insurance Charlotte, NC

The Commercial Service Associate II is responsible for handling customer service inquiries, and resolving service concerns/documenting customer… Allstate Insurance


24 days ago

Senior Service Professional - Allstate Business Insurance

Allstate Insurance Charlotte, NC

• Resolve complex questions/issues and refer other inquiries to appropriate areas as needed. • Demonstrate a comprehensive understanding of… Allstate Insurance


9 hrs ago

Customer Service Associate (Unlicensed) – new

Allstate Insurance Charlotte, NC

Our Customer Contact Center in Charlotte, NC is growing and we are looking for charismatic, talented individuals who thrive in a collaborative and… Allstate Insurance


22 days ago

Bilingual (Spanish) Customer Service Associate

Allstate Insurance Charlotte, NC

Our Customer Contact Center in Charlotte, NC is growing and we are looking for charismatic, talented individuals who thrive in a collaborative and… Allstate Insurance


9 hrs ago

Bilingual Customer Service Associate (Unlicensed) – new

Allstate Insurance Charlotte, NC

Our Customer Contact Center in Charlotte, NC is growing and we are looking for charismatic, talented individuals who thrive in a collaborative and… Allstate Insurance


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Allstate Reviews

1,489 Reviews
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Allstate Chairman, President, and CEO Thomas J. Wilson II
Thomas J. Wilson II
738 Ratings
  •  

    Top Heavy IT Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Network Engineer in Charlotte, NC
    Former Employee - Senior Network Engineer in Charlotte, NC

    I worked at Allstate full-time (less than a year)

    Pros

    - The pay and benefits are very much in line with industry standard, if not a bit above.
    - Work from home options are available, and PTO offered (based on experience) is well-above industry standard.
    - There is a ton of work to be done on a wide-reaching set of technologies, so there is potential for career / knowledge growth.

    Cons

    - The onboarding process that I experienced was, by far, the worst that I have ever seen. The most that will be done (after an hour of scrambling because you weren't expected) is to sit you at an empty desk with no explanation of the Allstate processes, systems, etc. Any questions you may have are not answered or, if you do get an answer, you'll be told "Welcome to Allstate", with knowing silence to follow.
    - The IT department (for which I worked) is very top heavy, with most everyone in a leadership position having been with the company for their entire careers. There is no room for other perspectives other than the way things are done at Allstate.
    - The IT management I worked with/for was very much in the mold of wanting to take credit whenever things were going well, and to pass blame off to subordinates whenever things were not. While I do not question the fact that they are managers (i.e. - they have a title), I do question whether they are truly leaders.
    - It is assumed that if something is spoken in Northbrook (HQ), that everyone at every other business location is aware of what was spoken immediately. This is despite the fact that most conversations happen within cubicle farms and no other communication outside of that is offered, in the moment or in follow-up.
    - Your nights and weekends are considered expendable at a moment's notice and without question. While generous PTO is offered, the opportunities to take that PTO are far and few between.
    - The IT department is very process-driven, to the point where you will be handcuffed from doing anything truly meaningful. It appears that the thought is to manage people with limited knowledge through processes and systems, but it severely handcuffs people from getting a lot of work accomplished.

    Advice to ManagementAdvice

    There is something seriously amiss within the IT department at Allstate. The entire department should be analyzed for improvements to both staff and processes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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