Alorica Jobs in Colorado Springs, CO

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20 days ago

Now Hiring - Retention/ Sales Representatives Base Pay plus Commission!!!

Alorica Colorado Springs, CO

As an Alorica associate, you not only work for our organization—you also work for the clients we serve. Whether you’re providing customer care for a… Alorica


30+ days ago

NOW HIRING: Inbound Customer Service Representatives - Advancement within 6 months PLUS monthly bonuses!!!

Alorica Colorado Springs, CO

We provide paid training! Yes, you read that right, PAID TRAINING to prepare YOU for success in your telecommunications customer service position. We… Alorica


30+ days ago

Now Hiring: Technical Support Associates. Base pay plus bonus and advancement opportunities!!

Alorica Colorado Springs, CO

Alorica has immediate openings for Level 1 (entry level) Technical Support Associates for our Telecommunications Device Support projects. This… Alorica


Alorica Reviews

2.2
541 Reviews
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Alorica CEO Andy Lee
Andy Lee
217 Ratings
  • Helpful (3)

    Decent pay, horrible shifts, bad management, no space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Alorica

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    After training you get $10 an hour and $15 an hour for every hour of overtime. If you stay a year it gives you the customer service experience you need to advance to really good paying and actual professional jobs.

    Cons

    You have to fight for shifts. You can need a shift with weekends off but you may get a shift where you work from 330pm to midnight with only Mondays and Tuesdays off. It's the most crowded place I've every worked. They have about 300 computers and with lots of people staying for overtime, there can be over fifty people standing and waiting for a computer. You have to get there atleast half hour or more early to hope up get into a computer and clock in on time. Customers complain about the background noise. Half the time you can barely hear them. Management is very lazy, rude, and they don't really care if you're running late or have an emergency, it's not their problem. They're always in meetings and it's near to impossible to get an available supervisor to answer a question, take an escalation, or to take a payment. There are times when you need a supervisor to complete certain tasks. Management on the actual floor after training is very unprofessional. Whether it's cursing, making inappropriate jokes, or just refusing to help while they sit I their cell phones and take ten smoke breaks in a day. Some people can handle that. Me being prior military, I was disgusted with the type of people they would hire to lead and set an example for others. You're elbow to elbow with the people sitting around you. If you just want experience to get to a better job then go for it. But it's not a dream job. There's a lot of pressure on passing customer surveys even if they get mad because they can hear representatives being inappropriate in the back ground. There's pressure on how long your calls are even though you may have to wait half an hour until you get a supervisors help. There's pressure on using all the right steps on the computer systems for each call yet the computers malfunction our just stop working half the time.

    Advice to Management

    Stop blasting your personal music on your phones while representatives are on calls. Watch your language. Racist and sexual jokes are not ok in a work environment yet they're being made constantly. Show up to work if you expect your team to. Eye rolling, belittling, and snapping at New agents is just screwed up when they keep asking questions. Keep your personal problems at home. Stay of your cell phones. If representatives get two breaks then you should get two. Not step out once an hour to mingle our smoke with other supervisors. You're getting paid more for a reason. Be a leader, know your job instead of sending a representative to another supervisor when you don't know the answer because you're "too busy". Really work on letting the representative know what they need to work on on a weekly bases so they can be the best they can be. If representatives can't have food on the floor, you shouldn't either. Gossip is common from some supervisors. Cut it out. Be a mature professional

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