Alorica

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  www.alorica.com

Alorica Customer Service Representative Jobs & Careers in Kennesaw, GA

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19 days ago

Customer Service Specialist – Unlimited OT Available, Growth Potential!!

Alorica Kennesaw, GA

Working hours will vary, MUST be available to work any hours between 6:00am - 2:00am, Sunday through Saturday. You must have reliable transportation… Alorica


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Alorica CEO Andy Lee
Andy Lee
181 Ratings
  1.  

    Rewarding yet challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Kennesaw, GA
    Current Employee - Customer Care Representative in Kennesaw, GA

    I have been working at Alorica full-time (more than an year)

    Pros

    When your performance meets company standards you can remain under the radar. Shifts go by smoothly, you keep your job and the work environment is relaxed most of the time. When your performance meets company standards you are respected by management and treated with a lot of flexibility and open-mindedness.

    Cons

    Your work schedule is subject to change without very much notice to meet company needs rather than your own. This is not limited to a few but affect all employees as a whole. Sudden changes usually come in the form of reduced break times or extensions to scheduled work times such as possibly having to work longer shifts when call volumes are higher than usual. Permanent increases to salary do not happen but rather increased pay come in the form of access to unlimited overtime when your stats meet company standards. Otherwise,you can expect to keep the same pay-rate you started with.

    Advice to ManagementAdvice

    Consider diversity training. Do not be afraid to work shoulder to shoulder with people from other ethnic backgrounds. Most upper management are from one ethnic group while lower management are from another. Its archaic and its time to modernize.

    Recommends
    Neutral Outlook
    No opinion of CEO

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