Alorica

www.alorica.com
Employer Engaged

Alorica Jobs & Careers in Fort Myers, FL

Hiring? Post a Job
3 job openings Back to all jobs

Show:  All Results Last 7 Days
15 days ago

Full-Time Customer Support Agent --- Bilingual (Spanish / English)

Alorica Fort Myers, FL

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical… Alorica


15 days ago

Technical Desktop Support Associate

Alorica Fort Myers, FL

/ Objective: The Desktop Engineer II – (IT Support Services) position serves as a central point of contact to complete end user and management… Alorica


15 days ago

Full-Time Customer Support Agent --- Now Hiring!!

Alorica Fort Myers, FL

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical… Alorica


Alorica Reviews

497 Reviews
2.1
497 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
201 Ratings
  •  

    An opportunity if you make it one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Myers, FL
    Current Employee - Anonymous Employee in Fort Myers, FL

    I have been working at Alorica full-time (less than a year)

    Pros

    There are a lot of different departments you can move around to as long as you work hard and do well. You will not go far if you don't take the job seriously. There are opportunities for advancement and promotions relatively early on if you put your mind to it. The hours are steady, a guaranteed 40 hrs a week plus a lot of opportunity for overtime. When I started off I was working anywhere between 40 and 60 hrs a week. Day to day work is not hard and is mostly common sense. There are occasionally bonus incentives to earn more money or prizes (such as electronic devices).

    Cons

    Due to the fact that the pay is not competitive with other call centers in the area, there is high attrition in all departments including managers. Most of the good employees that do well or get in to management end up leaving to work for Comcast which is literally right next door and pays their front line agents more than Alorica pays their managers. Also, some managers are more difficult to interact with than others. While there are a lot of helpful managers there are also some very unhelpful managers that can belittle you or go on power trips. Some don't seem like they enjoy their job and it reflects in their team's performance. Hopefully Alorica corporate realizes the changes that need to be made or the Fort Myers Alorica site will continue to be a revolving door for employees to gain experience which they will then take to other companies that pay more.

    Advice to ManagementAdvice

    Be more open to your agents and be willing to assist when needed. If you don't know how to interact with others in a professional and positive manner, then you shouldn't be in a management position.

    Increase pay! or loose anyone with experience and education to better companies.

    Recommends
    Neutral Outlook

Work at Alorica? Share Your Experiences

Alorica

 
Click to Rate
or