Alorica

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Alorica Jobs & Careers in West Mifflin, PA

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30+ days ago

Inbound Retention Customer Service Representative

Alorica West Mifflin, PA

Agent handles high volume of inbound calls from clients with the purpose of selling products and services to retain customers… Alorica


18 days ago

QAR Associate

Alorica West Mifflin, PA

1. Maintain a thorough knowledge of Alorica’s programs, policies, and technology. 2. Monitor calls and provide coaching and feedback 3. Maintain… Alorica


3 days ago

Inbound Customer Service Representative

Alorica West Mifflin, PA

As the contact for inbound calls from customers calling to cancel their credit cards, the rep will offer appropriate solution / product… Alorica


17 days ago

Inbound Customer Service Representative II

Alorica West Mifflin, PA

Alorica is seeking Inbound Customer Service Representatives to handle calls for a major international account. In this position, you will handle… Alorica


30+ days ago

Systems Engineer

Alorica West Mifflin, PA

currently seeking a Systems Engineer in Cutler Bay, FL. Job Purpose: Designs & Maintains computing environment including MS Exchange, Citrix… Alorica


10 days ago

Operations Team Manager

Alorica West Mifflin, PA

· Effectively manage resources to ensure delivery of quality customer service. · Provide guidance and support to a team of agents to ensure… Alorica


Alorica Reviews

477 Reviews
2.0
477 Reviews
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Alorica CEO Andy Lee
Andy Lee
194 Ratings
  •  

    Alorica High School the place is a joke!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in West Mifflin, PA
    Current Employee - Customer Service Representative in West Mifflin, PA

    I have been working at Alorica full-time (more than 3 years)

    Pros

    Guaranteed 40 hours
    Referral payouts
    Daylight shifts

    Cons

    Oh my, where to start? All the management is on power trips. Higher management lies to people's faces then repromoted someone who was already demoted and has a criminal record. It's full of false promises for advancement opportunities and incentives. The pay stinks a lousy 3% raise once a year ugh. They micromanage half the time because they hire imbisils who shouldn't even be working in customer service because they act too unprofessional and make mistakes. If you try to voice your concerns on matterrs to managers in private you get told you're being insubordinate because you correct the words they're putting in your mouth. Also, people are very petty such as other employees and management talk about people behind their backs and are two faced.I dread having to go to work and can't wait to be hired elsewhere so I can leave. The benefits stink too and don't even meet requirements to not be charged healthcare penalty therefore forcing employees to get obamacare instead.

    Advice to ManagementAdvice

    Pull the sticks out of your butts and care about people instead of only the ones who suck up to you since apparently that's the only way to progress in the company. Also, set higher standards for when your recruiters hire people and keep the ghetto unprofessional people out. Please, please realize that we are all people and treat us as such. Be honest and don't tell agents information they aren't supposed to know considering that's breaking the confidentiality policy which I am a witness to because I'm one of those people who know a lot that I shouldn't which with the info I know in the wrong person's knowledge could easier cost you your job. And most importantly LEARN THE MEANING OF PROFESSIONALISM!!!! The place is lacking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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