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Alpine Access Reviews

313 Reviews
2.5
313 Reviews
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Alpine Access President & CEO Chris Carrington
Chris Carrington
176 Ratings
  1. 5 people found this helpful  

    Cheap company, treats workers like throw away garbage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Telephone Customer Service Representative in Denver, CO
    Current Employee - Work At Home Telephone Customer Service Representative in Denver, CO

    I have been working at Alpine Access full-time (more than 5 years)

    Pros

    The pros are that it's work at home. And it's legit work-at-home. The pros are that it's better than working at McDonalds. And maybe that should be Alpine's motto "we're better than working at McDonalds".

    For many people working at home is a necessity due to their situation. And this job satisfies that. Also, you can move around the country and still keep your job.

    If you need to work at home and you can live on less than $1500 net income per month, this job may be for you.

    Cons

    The company is cheap, cheap....oh, did I mention CHEAP? To start off, you don't cost them office space, electric, heat, or computer/phone equipment. And if you don't have a landline or a phone headset, you get to pay for those too. And what's their benefit to you? A dollar over min wage and NO benefits. I don't care what it says about health care, they offer NO health insurance. They offer LIFE insurance. Kind of a big difference. And no doubt they make money on selling it to you.

    To start working for Alpine, I had to dig up around $100 to install a landline, get a headset and notarize papers to send to them for the application.

    Ok, moving on. You will NEVER get a raise at the same position. EVER. Been there for 10 years? Who cares, $9/hr. They do offer an incentive if you happen to be one of the top performers....50 cents more per hour....or $30 after taxes per paycheck. Oh, and you can lose this if they think you weren't performing well enough. It's not permanent.

    Almost NO training. They will spend time with these worthless get-togethers, but you will get drilled in call reviews for something you were never taught....as if you knew it, somehow. The main reason I do well is because of past experience with companies that did train me. Alpine is paying me low wages benefiting from my past experience outside the company.

    No benefits. No paid vacation. They do throw you a bonus, but outside of this, at full-time you're looking at around $1300 per month.

    They will do their best to cheat you out of time. You can always dispute it, but hey they write the paychecks. You'll find hours missing and be given some lame excuse why. Be prepared to be available 40 hours, just don't expect to get paid 40 hours.

    No paid holidays. You don't work, you don't get paid. You get to work non-fed holidays as well at straight pay. Easter? New Years Eve? Christmas Eve? You may as well be working at Walmart.

    The job is basically a min-wage job at home. But it's not a skill-less job at all. You need to be tech savvy and depending on your program, you need to be intelligent enough to handle calls about your client. You have to read up and TRAIN YOURSELF to handle your calls.

    Going back to cheap. The company offers NO health care and yet the CEO sends out emails telling people how to be fit. Okay I guess that's his compensating for not helping with health care.. Then he gets team leads to beg workers for donations to his pet charity for heart research. These are people that make $9/hr, many part-time that's he's begging.

    Also, it feels like they don't hire enough people as there are often endless calls in a day.

    Advice to ManagementAdvice

    Stop being so cheap and start to value your workers.

    Neutral Outlook
    Disapproves of CEO

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