Alpine Access

www.sykes.com
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Alpine Access
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Alpine Access Reviews

336 Reviews
2.6
336 Reviews
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Alpine Access CEO Chuck Sykes
Chuck Sykes
10 Ratings
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    Alpine Access

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alpine Access (more than a year)

    Pros

    Working from home. Decent training, great communication between home agents and team leads. Good technology. They try hard to motivate employees by offering drawings and so forth for working holidays.

    Cons

    Minimal pay with no real path to better. No benefits. Substantial problems with communication within lower management- ie assistant team leads working help line would tell a rep to escalate a problem, then going to different assistant team leads to get the escalation approved they would refuse to approve the escalation and tell you to do something else- all this with a customer on the phone- very frustrating.

    Advice to ManagementAdvice

    Increasing your pay scale a bit would do wonders to make employees feel appreciated. An appreciated employee will almost always exceed what's expected of them.

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