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27 days ago

Technical Customer Service Specialist Herndon, VA +3 locations

AWS Customer Service provides global support to a wide range of external customers as they build mission-critical…

17 days ago

AWS Customer Service Lead Seattle, WA

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most…

30+ days ago

Customer Service Program Manager Seattle, WA

As the Program Manager, Customer Service you will partner with Product… customer’s experience while effectively managing our customer service

14 days ago

Customer Service Manager Huntington, WV +5 locations

people? Our East Coast customer service operation in Huntington, WV is looking for talented CS Managers. As a…

30+ days ago

Customer Service Associate Jobs! Grand Forks, ND

Now looking for Customer Service Associates in Grand Forks, North Dakota! Learn more and apply online at…

30+ days ago

Customer Service Associates Italian Lagunilla

and professional customer service to all Amazon customers. This vital… desire to help us exceed our customers’ expectations. An Amazon Customer

24 days ago

Customer Service Programme Manager London, England

As the Programme Manager for Customer and Merchant Services you will have responsibility for managing the experience between Amazon Local, our…

7 days ago

Shopbop Customer Service Lead Chengdu

Communication Skills · Demonstrate effective communication and cooperation with…

6 days ago

Customer Service Business Analyst MA, Sala Al Jadida

As a Business Analyst, you will work with the operational leadership team to translate the department’s needs into specific roadmaps, identify key…

21 days ago

Customer Service Technology Toronto

As a Technical Program Manager, you will organize a team of engineers who design, build, test and operate technology that raises the bar for customer… Reviews

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4,173 Reviews
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  • 337 people found this helpful  

    Can be amazing for some people, horrible for others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Seattle, WA
    Current Employee - Software Development Manager in Seattle, WA

    I have been working at full-time (more than 3 years)


    Amazon is doing lot's of cool stuff...but lots of boring stuff too. There are really well run teams...and very badly run teams. The experience for software managers and engineers is all over the board, from really run low operational load teams to teams where people burn out after a year.

     - Amazon is built, quite deliberately, to be Darwinian. You can generally expect that anyone who's been here for more than 2 years is competent and motivated or they wouldn't have survived. You can count on them as long as your priorities are aligned. There aren't many slackers here, and they don't survive long.
      - We work on so much stuff that there's always an opportunity to find amazing cool stuff to work on (note that it's an 'opportunity', one that you have to pursue)
      - A chance to make a huge difference
      - A place where you can learn a lot about all kinds of things, both technical and about yourself
      - Amazon encourages high mobility - even your manager can't prevent you from moving to another team within 6 weeks (normally, more than a few months under unusual conditions).
      - Your friends and family have actually heard of the place you work and have at least a vague notion of what Amazon does without you having to explain


    - You're responsible for your own career progression and finding the places and teams that are doing the stuff you want to do. No one is going to take you by the hand and help you with that.
    - Amazon is built, quite deliberately, to be Darwinian. The strong survive and the weak perish (metaphorically speaking) and the 'bar' is constantly increasing. The level of performance that would have been acceptable five years ago will get you canned today. It's a kind of crucible that'll help you develop a harder edge, if you can survive, that can serve you well in your career and in life, but it's often not a pleasant experience.

    I wouldn't recommend it as a place to work for just anyone.

    Advice to ManagementAdvice

    Stack ranking is a horrible practice since it's rife with favoritism. It's also not Amazonian in that it's not data based (arbitrarily designating a certain percentage of employees that must be put on performance management isn't a data driven criterion) and it's not frugal (effectively forcing an individual out of the company in one division who would make the grade in another is either retaining someone who doesn't meet the bar or a waste of talent). The goal is to force managers to actually make the hard decisions about how their team members compare with each other (not everyone can be exceptional), but it has more defects than virtues. Replace it with a common comparison of each person against the bar for their position, based on data. The percentages that are assigned to each performance category will turn out how they turn out, but there will be an evaluation mechanism that's fair and frugal.

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