Amazon.com Customer Service Jobs

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Show:  All Results Last 7 Days
2 days ago

Sr. Customer Service Trainer and Quality Assurance Specialist – new

Amazon Madison, WI

our Customer Service call center in Madison, WI with additional travel to… for leading and driving the Customer Service activities across the Shopbop… Amazon


30+ days ago

Technical Customer Service Specialist

Amazon Herndon, VA +2 locations

innovative, and # 1 in Customer Service. Amazon’s technology business… critical to customer success. AWS Customer Service provides global support… Amazon


30+ days ago

Bilingual Portuguese/English Technical Customer Service Specialist

Amazon Herndon, VA +2 locations

innovative, and # 1 in Customer Service. Amazon’s technology business… critical to customer success. AWS Customer Service provides global support… Amazon


6 days ago

Customer Service Associate Program Specialist

Amazon Seattle, WA

Customer Service Program Specialist, you will help solve a variety of customer problems, and operational… Amazon


6 days ago

Sr. HR Business Partner-Customer Service

Amazon Brooks, KY +5 locations

Customer Services Centers. The role is critical in executing our people… Amazon


12 days ago

Content Strategist, Customer Service

Amazon Seattle, WA

shopping every day? Then Amazon's customer service knowledge management team… content that helps Amazon's customers and Customer Service Associates… Amazon


19 days ago

Manager, AWS Customer Service

Amazon Web Services, Inc. Seattle, WA

A Customer Service Manager (CS Manager) sets the vision, direction, and culture of their teams by managing… Amazon Web Services, Inc.


14 days ago

Senior User Experience Designer, Customer Service

Amazon Seattle, WA

Amazon's Customer Service Design team is seeking an experienced User… and design interfaces for Customer Service. You will be responsible for… Amazon


23 days ago

Principal Program Manager, Customer Service and Operations

Amazon Seattle, WA

Customer Service and Returns strategy as well as components of Operations… Amazon


28 days ago

Director, Customer Service Technology

Amazon Seattle, WA

Amazon.com is broadly recognized as #1 in Customer Service in the US… we do, and this is especially true in the Customer Service Technology (CS… Amazon


Amazon.com Reviews

3.4
Rating Trends
Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
3,148 Ratings
  • Helpful (564)

    Make sure you know exactly what you're getting into

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Seattle, WA
    Former Employee - Marketing in Seattle, WA

    I worked at Amazon.com full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The name will precede you. This company can legitimately be called a "Disruptor" and perhaps even a world-changer. Customers love it and it's amazing to watch it all unfold at times. It's a pleasure to be even a small part of that. Even low-level employees are given some ownership, more than they might in some other places. Processes like the customer service andon cord demonstrate this. Pay is mostly good, with some caveats (see the Cons section). You will learn a ton. You'll be put through the ringer, but will emerge stronger for it. It's been said that a year at Amazon = two years elsewhere. That's definitely true. You'll learn business, supply chain, tech, retail, you name it. You're surrounded by smart people who challenge you to grow constantly. That was one of my favorite parts about working here. You can bring your dog to the office, dress code is casual, and South Lake Union is a fun neighborhood to work in. Seattle is stunningly beautiful in the summer, too (if you have time to enjoy it, that is.) Bezos is one of the few CEOs I've seen who earns the glowing reputation. He's a genius and a visionary. It's exciting to work in his company, though the thought of what will happen when he moves on is also a bit frightening.

    Cons

    "Work-life balance" means different things to different people, so I'm not going to say it's bad here per se. That said, long hours are the norm at all levels across the company, and usually that's required and expected just to keep up. Expect 60 hours as your baseline year round and 70 or more during Q4. You should expect that your time and mental energy for kids, hobbies, etc. will be extremely limited. Plan accordingly. Whether this is a negative will depend largely on the individual; just ensure you know where you stand on this before you sign an offer letter. That Amazon is a massive company with tons of smart people at all levels can actually be a huge negative. You might be a solid individual contributor, but so is absolutely everyone else - and you're all fighting for the same attention. It can be very hard to stand out, and you have to ensure your manager and your manager's manager know what value you bring at all times or you're toast. (You may still be toast regardless.) That means politics, backstabbing, and stack ranking do occur, despite some claims to the contrary. People definitely look out for themselves and themselves alone here; it's not a collaborative environment. It's also very easy to get the sense that you are a highly expendable cog even if your contributions bring significant value to the company. Plan to fight for yourself hard here, and be prepared to not get much acknowledgment or praise. Even if you do prove yourself well, know that advancement opportunities are limited. Most transfers in my observation were lateral, with big new hires being external. I've heard that the strategy of many people is to do a few intense years of lateral moves which can then be leveraged into a higher position at another company. Compensation is a mixed bag. Salaries are just average, but you get a huge signing bonus and stock which vests in strange increments over four years. Since the average employee lasts less than two years, you will not see most of that stock and you may need to repay some of that signing bonus (usually awarded over two years) if you leave or are pushed out. Raises are very, very small each year - your salary will not substantially increase even with a good review. Most people work startup hours, so their effective pay rate is pretty low. Additionally, the company espouses frugality as a core value. While this can be a positive, it also means they're downright cheap on some things, including hardware. Employee perks are pretty much nonexistent, and that's compared to most big companies and not just the Googles of the world. Benefits like health insurance and 401k match are mediocre at best. No free Prime accounts. No paid parental leave; moms get disability and dads get zip. (As in zero. None.) I did mention earlier that this isn't the most kid-friendly company to work for.

    Advice to Management

    It's great to work at a place that highly values customer experience, so please keep that up. Work on your compensation - it's not competitive when compared to other tech giants. If I'm going to work as hard or as much as I did, at least I'd get free haircuts and food and massages at Google. Hell, even some paid paternity leave would be a start.


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