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Amazon.com Customer Service Jobs & Careers in Kennewick, WA

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1 day ago

Seasonal Customer Service Associate – new

Amazon.com Kennewick, WA

Please refer to our website above to complete your application. Preferred Qualifications… Amazon.com


30+ days ago

Customer Service Manager

Amazon.com Kennewick, WA

include: • Excellent ability to solve customer service issues and demonstrate passion for delivering a… Amazon.com


30+ days ago

Sr. HR Business Partner

Amazon.com Kennewick, WA

you! Our Kennewick, WA Customer Service Center is seeking a dynamic HR… Amazon.com


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  • 5 people found this helpful  

    Oppressive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA

    I worked at Amazon.com full-time (more than 5 years)

    Pros

    Good health benefits, that's all.

    Cons

    There is zero merit for hard work. A socialistic society within.The person that does three times as much work gets the same 25 cent raise at the same interval as the person that does nothing and sits at their desk reading and playing games.Amazon does not like to keep good people long term, they do not value, or respect good employees.When someone has been there too long their methods are harass and bully or find some made up reason to fire.Everyone is treated like a number,disposable, a body filling a seat. Very high turn-over. Very oppressive work environment. Non ergonomic work stations, and they don't care about preventing injury. You cant even get a pull out keyboard tray for your desk, unless you work in Seattle. Unfair policies. The survey that goes out at the end of the call...it used to be that they rated you by the volume of calls that you took and the amount of nos, that was reasonable. They changed that a few years ago to No vs Yes, and that is all they look at. So for instance if only 20% of the people you talked to respond to the survey(which is typical depending on department its usually 10-30%) the other 80% of people you talked to don't count, and that is all they base your performance on. In addition you have to get 7 yeses to offset every no to meet their goals. If a call is transferred to you and drops and you never talk to the person you still have to send the survey.if you have an escalated call transferred a supervisor the associate sends the survey not the supervisor that takes the call.They also count policy nos against the associate. If the associate upholds their policy, and someone doesn't like the policy it is counted against the associate. Amazon has become so big that a lot of internal processes don't work effectively, and no one wants to fix core issues. The motto within is "disagree and commit" . Meaning we know its screwed up,but just shut your mouth and do it whether its right or wrong. Amazon is a very sick company on the inside.

    Advice to ManagementAdvice

    Value and recognize hard work and good employees. When everyone gets the same raise in the same amount at the same intervals there is no incentive, and what results is an imbalance of work load and a work environment of people that don't care. High turnover results in money loss due to mistakes made by unseasoned workers, not gain by a lower wage without benefits for new hires. Unfair methods of measuring performance result in an oppressive work environment, unhappy employees and poor morale. Jeff Bezos himself should work in the call center for one week taking calls, so he can see how unfair his policies are.Its not just the warehouses. I recommend he be the next contestant on undercover boss, so he can see how the poor decisions made at the top affect the workers at the bottom.

    Doesn't Recommend
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