Jobs in Edinburgh, Scotland

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5 days ago

Operations Manager

Amazon Edinburgh, Scotland

include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective… Amazon

11 days ago

Facilities Coordinator

Amazon Edinburgh, Scotland

• Project managing site enhancements and new layouts as required • Space planning and relocating teams • Inventory and Asset Management of… Amazon

11 days ago

ACES Kaizen Promotion Officer

Amazon Edinburgh, Scotland

· Facilitates the execution of the ACES direction through local management and support teams. · Coaches and trains local management, CS Associates… Amazon

26 days ago

CS Customer Experience Manager

Amazon Edinburgh, Scotland, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started in 1995, we… Amazon

30+ days ago

Contact Reduction Analyst

Amazon Edinburgh, Scotland

Amazon's Customer Service (CS) department is seeking a Contact Reduction Analyst to join the team. The successful candidates cane be based in… Amazon

30+ days ago

Health and Safety Manager (M/F)

Amazon Dunfermline, Scotland

• Managing the health and safety function at the Dunfermline FC, including supervision of staff to ensure delivery of objectives. • Proactively… Amazon Reviews

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  • Helpful (1)

    Great company but work-life balance needs to be seriously looked at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cs MANAGER in Edinburgh, Scotland (UK)
    Former Employee - Cs MANAGER in Edinburgh, Scotland (UK)

    I worked at full-time (More than 5 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO


    Get to work with some real smart and focused people that you can learn from. Great opportunity if you work hard. Opportunity to travel if you work hard and are in a role where travel may be needed. Proud to work for such an innovative company.


    Too political and management play favourites. If you are "in" with the "in crowd" then you will be looked after. Senior management don't know what is happening in the front line, they think they do but are too far away from what people think. Year over year AIS and/or Pulse survey bring up the same failings but work done to fix issues is never fully implemented, this becomes frustrating and demoralising. Lack of or insufficient training in all roles I was invovled in.

    Advice to Management

    Reach out to the leads and managers if you are looking to improve the CSA experience, engage them fully throughout processes and any change. Communicate everything better and be more transparent. Do not tolerate favouritism and cliques.

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