American Automobile Association (AAA) Jobs & Careers in Irving, TX

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American Automobile Association (AAA) Reviews

304 Reviews
3.0
304 Reviews
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
86 Ratings
  1.  

    Gave them 12 great years of service, then had knife jabbed in back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Realtime Adherence Coordinator in Irving, TX
    Former Employee - Realtime Adherence Coordinator in Irving, TX

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    For the most part, stable work environment. Many great people working there, a few, though, would step on you to get ahead.

    Cons

    Micromanagement. Only looking for numbers, not the overall "membership experience". Management says one thing, then enforces a different standard, leaving the staff worried about which rules to follow and which ones to let slide. Staff constantly looking over their shoulder.

    Advice to ManagementAdvice

    Practice the customer service standards that got you where you are today.

    Recommends
    Neutral Outlook
    No opinion of CEO

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