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American Automobile Association (AAA) Reviews

303 Reviews
3.0
303 Reviews
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
86 Ratings
  1.  

    Worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advocate I in Tampa, FL
    Former Employee - Customer Advocate I in Tampa, FL

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    There is NO good reason to work here unless you want benefits and even those aren't great.

    Cons

    Worked as "Customer Advocate" (apparently they don't know the meaning of advocate.) Just laid off in April with 128 other people. Taking road service calls. 5 page script - if you miss one item you fail the call. You are recorded. You are micromanaged to death. You cannot make any suggestions or comments. If you try to go any higher than your supervisor you are written up. There's no advancement. Also calltakers were melding into dispatchers over the past few months. Drivers have quit because they no long pay them for gone on arrival calls. I think drivers have quit or been let go because the wait times have escalated. Used to be within 45 mins - now wait time in most places 1-2 hours. So called "priority" calls (like on the interstate) are no longer a priorty tho they tell you that. Recently had to experience that first hand when broke down in Lakeland (live in Pinellas a 40 min drive). Broke down on interstate. 5 people - two elderly two diabetics. What water we had we put in car. It was rainy, getting dark, no bathroom, no food, no water. Called AAA - said it would be priority. Called an hour later to inquire where driver was and they said were having a hard time finding a driver that wanted to drive to Pinellas. Friend came and picked up the 3 ladies and the men stayed with the car. Ladies waited til driver called at 9:50 saying he would be there soon so we left. They said driver showed up at 10:10 - 3 hours after we called. (we stopped quick to go to use a restroom at a gas station) We got to our street and the tow truck was there. The guys said he drove 80 miles an hour the entire way. I wouldn't recommend anyone working here even if it was the only thing available. The stress is simply not worth it. The money is crap for what you have to go through and do. You have no say - it's just do your job and shut up. I see AAA going downhill- no one needs maps anymore with GPS and everyone can do their own travel arrangements online. Auto Vantage has a much better deal for less price and you get more (150 miles towing, home/car lockout and when you call them they can find you immediately - a technology AAA only has for 2 phone services.) Can't tell you how many calls I took where the member had no clue where they were at and expected us to find them!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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