American Dream Home Improvement
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    Terrible Company

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    Former Employee - Insurance Claims Specialist in Farmington Hills, MI
    Former Employee - Insurance Claims Specialist in Farmington Hills, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at American Dream Home Improvement full-time (Less than a year)


    Lots of promise during the interview. Over rated.


    For starters I believe any business owner should act professional under any circumstance. However it is my understanding the owner of this company has screamed at his employee(s) over the phone harassing the employee, or former employee(s). If the business owner would like to have a conversation about his actions I would be more than happy to listen to his reasoning as to why a practice like this is acceptable. I am not trying to be funny in any way here. However I believe anyone (including myself) should be held accountable for bad business practices towards its employees and its customers. Regardless of what that particular employee (or former) did or didn't do, a business practice like this is NEVER acceptable under any circumstance. The companies customer service aspects are supposedly 'inplace', however they are terribly implemented. Communication between ADHI and the homeowner is fragile at best. The companies motto is "Under promise and over deliver". Yet even the smallest promise can be dragged out with weeks of delays and miss communication. Customer service issues like a contracting crew backing into a homeowners garage are just the beginning of many issues created by ADHI that often take weeks and sometimes months to resolve. In the offices of ADHI any sense of urgency to solve customer service issues are often thrown out the window. I believe this is purposeful negligence on the part of ADHI. Often times than not materials are sitting in the homeowners driveway for weeks sometimes even months. The company does not have strict production planning and often times the homeowner can get seriously upset or often felt like ADHI ran away. The company itself has a strong turnover rate with its employees, for both employees leaving and employees getting fired. This leads to the homeowner often times doubting their decision to let ADHI do work on their home. The homeowner can get confused about who he or she is dealing with when this happens. The treatment of its employee(s) is sad at best. ADHI often harasses its employees, both directly and indirectly. Employee concerns and complaints are never dealt with and are often swept under the rug. Sending emails to management about any employee complaint that the employee may have at the time often leads to this excuse: "Read the employee handbook" This is all fine for current employees. However the same response is often given to former employees. "Read the employee handbook" Now in the employee handbook it states "If this handbook is not returned to ADHI it will be considered theft in the eyes of ADHI". How is a former employee going to read an employee handbook assuming he or she returns it? I would not recommend this company to anyone.

    Advice to Management

    Treat employees better. Better implementation of customer service.

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