American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Jobs & Careers in Boston, MA

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American Express Reviews

2,024 Reviews
3.6
2,024 Reviews
Rating Trends

Recommend to a friend
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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,472 Ratings
  1. 1 person found this helpful  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Travel Consultant in Boston, MA
    Current Employee - Corporate Travel Consultant in Boston, MA

    I have been working at American Express full-time (more than 3 years)

    Pros

    Excellent training and offers great benefits! After 1 year at a position, you can apply internally for different positions and are very eager to promote within. Great bonus incentives.

    Cons

    Corporate Travel Division has many demands to keep numbers up and if demand for agents change, you are at risk for getting laid off. They hire a third party company to monitor your calls and are constantly under pressure to repeat scripts. Customers get annoyed. Your transactions are scored by customers and they don't realize that the comment cards are for your performance, not the airline, which give you a negative demerit towards bonuses.

    Advice to ManagementAdvice

    Need to be more flexible with customer comment cards on performance.

    Recommends
    Positive Outlook
    Approves of CEO

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