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30+ days ago

National Client Manager - OPEN Top Client Group

American Express Philadelphia, PA

The National Client Manager is responsible for the overall management (growth, customer satisfaction, and retention) of a defined portfolio of high… American Express

American Express Reviews

2,094 Reviews
2,094 Reviews
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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,509 Ratings
  • 4 people found this helpful  

    Company needs to focus on the client and customer more

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    Former Employee - Former Manager of Business Development in Philadelphia, PA
    Former Employee - Former Manager of Business Development in Philadelphia, PA

    I worked at American Express


    I have to say the best reason to work for Amex is to obtain work experience related to the industry you are in. Many companies out there are willing to listed to what Amex has to offer them simply because of the brand name and people's preconception that Amex = Great Customer Service.


    The most senior level management seems to turn a cold shoulder to the effects of many of the less than thought out decisions that are made. The training of new hires is little to non existent. In order to succeed, you must seek to learn the position on your own otherwise you will be shown the door.

    Advice to ManagementAdvice

    Focusing on the customer and client is essential. Instead of looking at the glass half full and ignoring problems across the board, it's ok to look at things negatively and attack problems where they exist for the betterment of the customer experience.

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