American Express

  www.americanexpress.com
  www.americanexpress.com

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American Express Reviews

1,980 Reviews
3.6
1,980 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,447 Ratings
  1. 1 person found this helpful  

    Nice work from home pop but metrics designed to fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCP in Richmond, VA
    Former Employee - CCP in Richmond, VA

    I worked at American Express full-time (more than an year)

    Pros

    Work from home flexibility to add and drop hours

    Cons

    Feedback metric poor. You could have 9s and 10s showing all month and the last night of the month they'd load 10 new feedback scores and you'd lose over half your incentive. When asked how the metrics were designed for weighting never got a straight answer.

    Advice to ManagementAdvice

    Be true transparent not vague

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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