American Fidelity Assurance Company

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7 days ago

Rep, CSR II Bilingual

American Fidelity Oklahoma City, OK

*Provide account service to internal and external customers through verbal and written correspondence and may require general account maintenance as… American Fidelity

4 days ago

An, Database Developer

American Fidelity Assurance Company Oklahoma City, OK

*Responsible for the development, and testing of solutions and providing overall support for delivered… American Fidelity Assurance Company

5 days ago

Rep, CSR II or III

American Fidelity Oklahoma City, OK

**II***Provide account service to internal and external customers through verbal and written correspondence and may require general account… American Fidelity

5 days ago

Rep, Accounting I

American Fidelity Oklahoma City, OK

*Provide routine administrative support in order to meet the needs of the accounting department.*Processing and entering voucher and check… American Fidelity

5 days ago

Account Manager - AWD

American Fidelity United States

American Fidelity Assurance has exciting opportunities and is looking for candidates to join our growing sales team, and start a successful career… American Fidelity

5 days ago

An, Auditor II

American Fidelity Oklahoma City, OK

and achievement of organization and department goals.*Develop due diligence programs for potential acquisitions and analyze the data to provide input… American Fidelity

10 days ago

APL National Sales Manager

American Fidelity Oklahoma City, OK

At a national level for APL, assist the VP of Sales and Business Development in the management of assigned broker relationships, the development of… American Fidelity

5 days ago


American Fidelity Oklahoma City, OK

*Provide account service to internal and external customers through verbal and written correspondence and may require general account maintenance as… American Fidelity

7 days ago

Benefits Consultant

American Fidelity California or Eastern US

Field level position:BC 1, 2, 3 or 4 level depended upon experienceThis is a position for American Fidelity Administrative Services, LLC. The… American Fidelity

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American Fidelity Assurance Company Reviews

36 Reviews
36 Reviews
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Bill Cameron
21 Ratings
  1. 3 people found this helpful  

    American Fidelity needs to rethink its strategy going forward.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at American Fidelity Assurance Company


    Company Car - brand new ford fusion with most of the bells and whistles.
    Expense account
    Laptop with withless card
    Cell phone reimbursement
    Salary plus commission
    Sales conventions


    Work-Life balance - You are required to travel as necessary. It used to be that just the people who wanted the opportunity to make extra money would travel to better accounts. But now, things have changed. If there is an enrollment that isn't going very well, the manager of that account can have her resources used in a better account and then require other reps to travel to her account to work. If the rep cannot make the trip, the manager puts immediate pressure on that employee until he or she gives in or could possibly lose their job.
    Equality - If the manager isn't your best friend, then expect to fail. This company has so many political issues which prevent it from being a great company. Management doesn't play fair. If you have been in the company for many years and developed your accounts, you will be asked to share and get nothing in return. Not only that, if you are brand new, you get placed in the crappy account and struggle to find a place to work throughout the year. Of course, you can travel to different enrollments, but when I say travel, I mean drive anywhere from 1-6 hours. But, if the distant enrollment was any good, you would not be invited because only the top reps would have access.
    Audits - Within the last 5 years, AFA decided to get into the business of performing dependent verification audits which entailed meeting with every employee of the school district and forcing them bring in official documents to prove their dependents are in fact eligible. These were a serious pain in the rear. AFA began to bend over backwards for these opportunities which resulted in AFA reps working from 7:30-5:30 and meeting with 20-30 employees per day, filling out tons of paperwork which took about 10 minutes to explain and fill out before the sales pitch even began. The audits have caused so much grief for the reps working there. Yes, it is an opportunity to sell a lot, but it really puts wear and tear on the reps.
    Recessionary hiring - When the recession first started, AFA began to hire even more reps. Not only that, as the economy began chopping away at school employees, AFA held its ground to continue hiring and growing at 10% per year. Well, this was a big mistake because in 2010, most of the reps did not make their quota, get promotions, raises. In 2010, probation was the a common discussion and grounds of termination were in everyday discussions.

    Advice to ManagementAdvice

    Limit the amount work for the reps in the audits. Rotate reps in and out of audits to keep them fresh.
    Fix the work-life balance issue. Hire people in areas which you want them to work. If you secure a large audit, recruit people to travel to that area. Offer them incentives for traveling other than 'the opportunity to make money.' It's not fair to the employees.
    Don't let state managers hand pick an 'elite team' to give preferential treatment to. Don't let the state manager set rules to an 'elite team' one year and change them the following year to ensure the previous elite team does not need to rotate.
    When thinking about hiring new employees vs letting go current workers, think about how much it's going to cost to find, hire, and train a new employee vs bending the quota rules during the recession to keep current employees. The system was so bureaucratic which allowed for very little wiggle room and caused several veteran reps to be terminated. It doesn't help the moral at all.

    Doesn't Recommend
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