American Girl

American Girl Jobs & Careers in Chicago, IL

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13 days ago

Retail Sales Lead

American Girl Chicago, IL

• Provide prompt, efficient and exceptional service within our customer-oriented environment in order to ensure an excellent experience at American… Glassdoor

30+ days ago

Visual Merchandiser

American Girl Chicago, IL

The purpose of the seasonal part time visual merchandiser is to assist the visual merchandising manager and team in front window changes, merchandise… Glassdoor

American Girl Reviews

84 Reviews
84 Reviews
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Ellen L. Brothers
35 Ratings
  1. 1 person found this helpful  

    Little Room for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at American Girl part-time (more than 5 years)


    * Typically willing to work with your schedule if you're a student or have other activities.
    * Enjoyable work location in the heart of the Magnificent Mile in Chicago.
    * Fun to participate in marketing events, excursions and celebrity visits.
    * Amazing staff and co-workers.
    * Decent Benefits (if you're fortunate enough to have a benefitted position).
    * An average day of work is relatively simple; the dolls practically sell themselves.


    * Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion.
    * The work environment over the years has become very much "management versus employees" and issues are resolved passive aggressively.
    * Extremely hierarchical work culture:
    (Management > Leads > 37.5 Associates > 30 Associates > P/T Under Associates > Seasonal Associates)
    * Does not encourage associates to seek income elsewhere, despite few full-time positions available; HR will not write letters of recommendation.
    * Little work/life balance with retail hours and fluctuating schedules.
    * Often understaffed to increase profit, which has lead to overworked employees and depleted morale.
    * Work atmosphere is increasingly "Office Space" corporate culture.

    Advice to ManagementAdvice

    Be more helpful to employees during peak hours and speak to them with dignity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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