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American Water CEO Susan Story
Susan Story
31 Ratings
  • IT Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Burr Ridge, IL
    Current Employee - IT Professional in Burr Ridge, IL
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)


    Great benefits, super 401k matching and defined contribution plan, stock purchase plan, tuition reimbursement, work from home, etc. Although going through a big SAP implementation and doing a downsizing, management seems sincere in making it a better place to work. Several avenues are available to provide feedback and changes are being tracked that will show improvement. Lots of challenging technology projects in the future.


    Still some role confusion after the downsizing and associated organizational redesign. Lots of work and not always clear how to prioritize it.

    Advice to Management

    Continue to focus on cultural, work environment, and employee improvements. Keep working to build business expertise within IT.

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