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19 days ago

Accountant II

American Water Cherry Hill, NJ

• Prepares account reconciliations, including the timely investigation and resolution of discrepancies and reconciling items. • Provides reporting… American Water

12 days ago

Sr Computer Operator ITS

American Water Hershey, PA

• Provides operational ITS support including after hours support for those systems that require 24 x 7 services as part of shift rotation. • Perform… American Water

30+ days ago

Business Support Analyst II ITS - Plan to Build

American Water Voorhees, NJ

and focus on different lines-of-business applications for enterprise asset design, engineering and management. The Business Support Analyst II will… American Water

30+ days ago

Construction Analyst (Mt.

American Water Mount Laurel, NJ

Primary Role: Plan, analyze and report on Capital Program and O&M performance. Prepare and use analysis tools to assess results for Plan vs. Actual… American Water

30+ days ago

Senior Technical Architect ITS - Infrastructure Engineer

American Water Hershey, PA

/requirements for this candidate are : Broad understanding of Windows and Linux in a VMWare virtualized environment. Understanding of storage… American Water

30+ days ago

Business Systems Analyst III Lead ITS - Request to Complete

American Water Voorhees, NJ

and focus on different lines-of-business applications for creating and completing Service Orders.The Business Systems Analyst III will have… American Water

5 days ago

Billing and Collections Specialist - HOS

American Water Alton, IL

- Respond and execute process improvements. 30 Customer Service Collections… American Water

5 days ago

External Affairs Specialist

American Water Lexington-Fayette, KY

issues and effectively positioning the company with key opinion leaders. The External… American Water

30+ days ago

Operations Technician

American Water Saint Louis, MO

concepts into feasible and effective project approaches. Prepare and maintain files, records… American Water

22 days ago

Analyst Supply Chain Business Perf

American Water Mount Laurel, NJ

with Supply Chain Managers on Various Tasks and Drive Team Performance. Gather, Compile… American Water

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American Water Reviews

94 Reviews
94 Reviews
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American Water CEO Susan Story
Susan Story
11 Ratings
  • 2 people found this helpful  

    Great money, terrible policy and system implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III - PA in Pensacola, FL
    Former Employee - Customer Service Representative III - PA in Pensacola, FL

    I worked at American Water full-time (more than a year)


    Great money for entry level positions in the area, generally pleasant co-workers, nice building and better equipment than most of the call centers with which I have been employed, union available, metrics attainable for employees with drive to succeed.


    Inconsistent management, policy applied in an inappropriately discretionary manner, overwhelming amounts mandatory overtime with no regard to family obligations outside of normally scheduled shift, employees treated as replaceable.

    Advice to ManagementAdvice

    Employees who are dedicated and perform well should not be penalized for being unable to work excessive overtime outside of the shifts they selected. Employees are already subjected to shift bids based on seniority and must find shifts that they can manage thier lives around. Shifts are selected to best fit the employees schedules and random changes are not easy to manage. Also, termination of and employee for a single mistake that has otherwise performed well is ludicrous. The disciplinary procedure for attendance is well thought out, aside from the overtime issue, but otherwise the disciplinary procedure is either completely lax or grossly excessive. Employees can quit and come back without issue, but the effort to keep a good employee is minimal at best.

    Doesn't Recommend

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