American Water Jobs in Susquehanna Trails, PA

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American Water Photos

American Water Reviews

2.7
Rating Trends
Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
25 Ratings
  • Helpful (4)

    Once a great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people (non-management) make it worthwhile to work at American Water - energetic, supportive, and innovative. The dedication to providing clean, safe water to the customers is clear in everything they do and they take great pride in serving the community.

    Cons

    Executive and middle management is increasingly unaware or uninterested in the employees who make the business possible, preferring to shift their focus toward leadership and profit. They are constantly changing the organizational structure to fit flavor-of-the-month business models and are oblivious to the instability and dissatisfaction this causes with what was once a workforce with an average tenure of 17 years. That average has declined rapidly over the last few years which illustrates the trajectory of this company quite clearly.

    Advice to Management

    Shift your focus back to the people in the field, behind the desks, and in customer service. Your bottom line is dependent on saving a once-thriving business culture and re-engaging your workforce.


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American Water

 
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