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Apple Jobs & Careers in San Francisco, CA

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18 days ago

Business Specialist - Business Customer Service and Sales (US)

Apple Inc San Francisco, CA

As an Apple Business Specialist, you introduce Apple solutions, technology, and services to business customers. You spend time on the sales floor… Glassdoor


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Apple Reviews

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4,107 Reviews
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Apple CEO Tim Cook
Tim Cook
2,274 Ratings
  1.  

    Great benefits, no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist in San Francisco, CA
    Former Employee - Family Room Specialist in San Francisco, CA

    I worked at Apple full-time (more than an year)

    Pros

    - benefits are great: full coverage for PT and FT
    - lots of perks
    - hourly pay is higher than most retailers

    Cons

    - no room to grow
    - lack of support from management at almost any level
    - insufficient staffing (i've worked at two different stores)
    - lack of proper tools to perform job well
    - always hire to fill management team from external pool rather than looking to your internals
    - cannot turn to management for support when you're not sure how to do something because management team does not go through basic training
    - customers are spoiled - company does not know how to say 'no' when appropriate - instead when customer throws a tantrum, they get free stuff to satisfy them. customers who truly appreciate us and really need our help end up walking away with nothing
    - burn out easily

    Advice to ManagementAdvice

    - learn to perform the functions of your team rather than telling them to ask their peers
    - don't micromanage your team - trust them
    - be more flexible with scheduling
    - promote more from within

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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