Apple Software Engineer Jobs in Toronto, ON

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  • Family Room Specialist (Technician/Trainer)

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    • Senior Management
    Former Employee - Family Room Specialist in Toronto, ON (Canada)
    Former Employee - Family Room Specialist in Toronto, ON (Canada)
    Neutral Outlook
    Approves of CEO

    I worked at Apple full-time (More than a year)


    Amazing continuous training that you will use for the rest of your career; opportunities to advance; great teams and long lasting friendships; typically supported to follow goals, learn and grow. Excellent benefits and employee stock program. Discounts on your cell phone plans at most, if not all, cell phone service providers.


    As of 2013 when I left, every shift was full of extreme pressure, with far too many customers to assist in far too little time. The entire Family Room (tech/training) team was under a lot of stress, with several people quitting or going on stress leave. Before you'd even begun to adjust to a new demand placed on you, another would come down the pipeline, and we were supposed to be excited about it, yet we hadn't received raises in over a year. It was extremely discouraging, despite the great sense of team togetherness and the volume of accomplishments we were achieving. High chance of burn out and cynicism in the technician role. You think the pay is good until you realize how hard you will be working and how much pressure you are under. Work life balance can be difficult because you'll just be exhausted after your 9 hour shift.

    Advice to Management

    At least at the store I worked at, employees were practically begging for either more staff to be hired or for the workload to be alleviated. The managers basically had their hands tied by upper management/corporate/whoever calls the shots for the stores. They did a good job with what they had available to them.

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