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I worked at Apple part-time (Less than a year)
Good pay, nice people and a very convenient job considering you get to work from your own home. They send you a iMac and an iPod which you can use on the job. Schedule is to modify and they let you take on an enormous amount of hours during the busy times of the year. So if you play your cards right you could make a lot of money if you take advantage.
Job was good for the first few months. I noticed that it started getting really repetitive and started getting irritating. The phones seemed to always be busy and there is only 8 seconds between calls. This was my first experience with a call center type of job and I honestly think the type of job just isn't for me. However, I would think that in regards to other call centers this is definitely one of the best.
Advice to Management
No advice to management. They do as best as they can living in a different state than you.