Arise

  www.arise.com
  www.arise.com

Arise Jobs & Careers in Englewood, CO

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8 days ago

Customer Service Representative - Work from Home

Arise Virtual Solutions Inc. Denver, CO

We also have work at home opportunities for those service providers who are bilingual Spanish. About Arise: Arise contracts with thousands of small… CareerBuilder


Arise Reviews

174 Reviews
2.9
174 Reviews
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Arise Co-Chairman and CEO John A. Meyer
John A. Meyer
75 Ratings
  1. 2 people found this helpful  

    Customer Service... not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSP in Saint Petersburg, FL
    Former Employee - CSP in Saint Petersburg, FL

    I worked at Arise

    Pros

    1. Flexible scheduled.
    2. Good Programs to work.
    3. Conditions of employment laid out clear and specific.
    4. Work from home.

    Cons

    1. Scheduling is a bit a of a luxury based on performance, which is understandable, except when the schedule drops, you better be waiting like a broker on the exchange floor to get the hours you want and need.

    2. Having the right equip makes a huge difference, when servicing clients.

    3. Make sure you have the right IBO, or be your own IBO because a lot of them are very crooked, and will cheat you and you will not get paid.

    4. For a company that provides customer services, they provide almost none. It's the worst part of it. The support for there contracted CSP is nil. They will say they have lots of support in the beginning, but the truth is far from that. You will be on your own most of the time. The have no customer service for their own contractors. Getting in touch with someone at Arise itself is a wish and a hope.

    Advice to ManagementAdvice

    Vet your IBO's a little better, and have more communication with your contractors. Allow them to talk to real people instead of filling out support tickets. Fix the support staff so that CSP's can have seamless assistance while servicing. Waiting 30 minutes for managerial approval while a customer waits on the phone for an answer ruins the customer experience as well as the performance numbers for the contractor, which the company bases so much of your accomplishment on.

    Doesn't Recommend
    Neutral Outlook

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