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I worked at Ascend One full-time (more than 3 years)Pros
-Working at home
-Made some friends
-Benefits (which are expensive)Cons
-Hired at less then pay rate on job posting.
-Constantly lay offs despite constant hiring (for the same positions).
-Each manager has different rules & requirements. You get shuffled to new managers often.
-They won't work with you or your schedule (though they say they will), but will ask you to bend over backward for them (stay late, come in early, work on days off, change schedules). You can't do any of these for your benefit, but if it benefits the company suddenly the rules change.
-Best performing rep on month, then threatened with termination if off quota by a small percent the next month.
-Managers are rude and play favorites.
-Work additional jobs, but no additional pay.
-No one available to assist you.
-No consistency in what's required.
-Constant pressure of meeting the ever changing goal structure. Something new is added to it every other month.
-The company doesn't seem to really care about employees or customers.
-You are told all this stuff about helping the customer get out of debt but once you're there, it's about keeping the call under 6 mins. You will be harassed & threatened if you don't. Alway a looming fear of loosing your job.
-There will be things going on that you can not discuss with or tell the customer.
-There is no real debt management coach. More like an answering service. You can try but then there is that ever pressing call time that you can't meet if you are really helping the customer thoroughly.
-Some customers end up with more debt then what they started with. If that happens you basically have to put it back on the customer. I tried to help customers the best I could but of course this made my job more stressful due to call time & as I mentioned threats of job loss.
-40 calls holding all day long.
I really felt positive and enthusiastic when starting the company. I thought I would get a chance to really help people. While the pay wasn't great, I could at least survive (bare minimum, but better then nothing) and I got to work at home. I was excited about helping people and working at home with hopes I could earn more later or move into another role. I will say after working for Ascend One/Care One, I would never *EVER* use their services. They don't treat customers or employees well. Instead of taking the responsibility to make things right, they go on about how business isn't doing good. The truth is they can't keep customers and when they do, they get a bad reputation. So they decided to open some diet center. This was one of the worst working experiences I've ever had. I only wish I had gotten out sooner.Advice to ManagementAdvice
Every company needs to make money. But that shouldn't be the only thing that's important at the end of the day. You should have kept the anonymous employee surveys and did them every 3 months. Stop the threats of termination and actually encourage employees. Stop laying folks off, only to replace them. In my years I only saw one good manager (and I had them all). She got out shortly after I was hired. Mission statements are good but are worthless if they are just words on paper. Listen to people doing the job. I never brought a problem to the table I didn't have a solution for. If it wasn't manageable, I could have tweaked it. No one seemed interested in discussions for improvement (except the one good manager). This company could have done so much better. There are plenty of people who need help managing debt. It's best to keep customers then spend tons of money on ads to bring in new ones. You're only replacing the one you couldn't keep (instead of actually generating new customers), sort of like the above employee situation. The employees feel badly toward the company & wouldn't use the service either (or encourage their friends or families to do so). If you are selling help, the customers should be really helped.Doesn't RecommendNegative OutlookDisapproves of CEO