Ascension Health Ministry Service Center
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    Contact Center

    • Work/Life Balance
    • Culture & Values
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    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Specialist
    Current Employee - Contact Center Specialist
    Neutral Outlook


    Once your out of the Contact Center the pay is much better, the environment at the 4040 building is way more professional and friendly. Outside of the 4030 building the rest of MSC the staff is more of a family oriented environment; they do fun things with the staff; they keep the motivation up. If your a person that enjoys praying for others if your in the 4040 building you will love it.


    The contact center associates come in during orientation being told all the things associates can participate in; that they are the heart of the MSC. Don't believe it!!! Since being there nearly a year Contact Center Associates are not allowed to participate in anything in the main MSC building. We are blocked from advancement; blocked from participating in fun activities that go on in the main building. We are kept from prayer that goes on in the main building. Training is literally 4 days within less than 3 months your on your own and depending on the subpar supervisor your given your life can be okay or your treated like a step child by supervisors that have no back ground in management. They expect you to keep track of the type of calls you do (even though it is already done electronically), they want you to read these long scripts referred to as CRD's that are at times 1000 words or more but expect you to get on and off the call in 4 min or less. They say it is not a "CALL" center however they just brought in a Workforce Team and as if the moral wasn't already low with in 10 days of them taking over it's gotten worse. Associates from the other ministries call in with such disrespect and are allowed to speak down to us and curse at us as if we are a third party call center and we're not. If you can get a position away from the Contact Center you stand half a chance of being successful and happy but if you get in to the Contact Center get ready for some BS.

    Advice to Management

    Within the Contact Center only associates who have actually worked in the Contact Center should be on the QA team. THERE ARE WAY TOO MANY managers in the Contact Center. Supervisors within the contact center need to be more professional. They join in the gossip with associates on the floor and it is unprofessional. Talking about people wearing wigs etc... what does that have to do with work? The supervisors in the contact center are quick to pass the buck; they talk about accountability but when it comes to them taking accountability they always have excuses. The Contact Center needs to be streamlined; decrease management, get the supervisors more training on how to approach, coach and train their staff, the contact center associates need to have more inclusion with MSC corporate office; Those who wish to partake in prayer services should be able to do so from the Contact Center. That was the entire reason I came to Ascension. The Values they preach about are not evident within the Contact Center.

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