Ascensus Jobs & Careers in Dresher, PA

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20 days ago

Compliance Coordinator I (YES)

Ascensus Dresher, PA

of a Year-End Services (YES) Compliance Coordinator I include completing year-end activities for Ascensus clients in order to maintain compliance… Glassdoor


30+ days ago

401K Client Service Representative

Ascensus Dresher, PA

- Consistently provide a high level of Customer Service while communicating with clients and partners to address all client service issues and… Glassdoor


5 days ago

Payroll and Benefits Manager

Ascensus Dresher, PA

• Provide guidance and leadership to payroll and benefits staff members. Determine appropriate problem resolution activities and escalates when… Glassdoor


27 days ago

Operations Associate II (Core Ops)

Ascensus Dresher, PA

Core and Platinum Operations are responsible for the back office transaction processing for plans including enrollment processing, payroll setup… Glassdoor


20 days ago

Account Manager - Ascensus

Ascensus Dresher, PA

• Consistently provide a high level of Customer Service while communicating and coordinating with clients and partners to address all client service… Glassdoor


30+ days ago

Senior Sybase Database Engineer

Ascensus Dresher, PA

• Performs complex Database Administration & design work. • Identifies & facilitates resolution of data issues across multiple computing environments… Glassdoor


6 days ago

Billing Specialist

Ascensus Dresher, PA

• Process monthly system generated invoices for all plans. • Perform monthly audits of all asset and non-asset based invoices for accuracy and… Glassdoor


5 days ago

Application Server Engineer

Ascensus Dresher, PA

- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper… Glassdoor


14 days ago

ERISA Compliance Consultant

Ascensus Dresher, PA

will be dependent upon the level of the candidate’s qualifications) Consulting • Provide retirement plan (IRA or qualified retirement… Glassdoor


30+ days ago

Installation Coordinator - 401K Plans

Ascensus Dresher, PA

· Manages case load effectively to meet or exceed departmental service goals and partner specific service levels for quality and timeliness… Glassdoor


Ascensus Reviews

31 Reviews
2.4
31 Reviews
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Recommend to a friend
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Bob Guillocheau
23 Ratings
  1. 1 person found this helpful  

    Antiquated and Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 401 (K) Client Service Representative  in  Dresher, PA
    Former Employee - 401 (K) Client Service Representative in Dresher, PA

    I worked at Ascensus full-time for more than a year

    Pros

    Friendly work environment and fairly flexible hours. The company offers a large amount of PTO time for even new employees. The office itself is open and has enough windows to provide ample natural light; management frequently purchases food for employees during busy times.

    Cons

    Utterly backward corporate culture. Every other person is a head or supervisor or lead, but no one ever seems to really know whats going on. The company big-wigs talk a good game about valuing people and quality above all, but in practice doing the job right is far less important than doing the job fast.

    There are positions in the company that are effectively dead ends and the pay is mediocre, at best, especially considering the constant speeds at which management expects things to be completed. The emphasis on speed is so severe that you are far more likely to be reprimanded for working slowly than for making multiple mistakes with thousands of dollars in people's retirement funds.

    Management is routinely more interested in being 'friendly' than leading, and such a heavy emphasis is placed on 'not rocking the boat' that those who suggest better methods are frequently let go. In my time at the company I can recall at least four such instances.

    There is an unspoken rivalry between the Brainerd and Dresher offices. Brainerd associates routinely get preferential treatment, which is compounded by the fact that some of them have been with the company so long in the same positions that they are the only people at the company who know how to perform certain tasks. Despite Dresher being the headquarters, Brainerd effectively holds Dresher hostage on a number of issues regarding processing and procedures. Systems are antiquated and inefficient, often requiring large amounts of manual data entry. Additionally, processes involving other teams frequently require associates to enter the same information over and over and over again to ensure that other departments actually take the time to read the information being entered.

    While associates are frequently asked their opinion on matters, it is a widely accepted fact that lower ranking employees should just shut up and keep their heads down.

    Advice to ManagementAdvice

    The mediocre pay scale and poor benefits fail to take advantage of having such a large pool of workers available in the Philadelphia metro area, and the over reliance on staffers who have remained in the same position for literally decades hints at a deep-rooted fear of taking decisive action. You should reward those who seek to instill positive values and change in the company, not those who are afraid of becoming obsolete in their positions and seek to prevent advancement.

    There is a reason the old brand had to be left behind. Unfortunately, the mentality of decades past remains. Systems need massive overhauls and, most importantly, people who lack the motivation to move out of entry level positions for 25 years should be immediately let go, not placed upon a pedestal. Ascensus' inability to modernize its methods has created an environment where mistakes are not only easy to make but difficult to fix. Ascensus is growing fast, but without massive structural and managerial overhauls, said growth will quickly be more of a bane than a boon.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO