Asurion

  www.asurion.com
  www.asurion.com

Asurion Customer Service Representative Jobs & Careers in Houston, TX

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Asurion Reviews

317 Reviews
3.1
317 Reviews
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Recommend to a friend
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Kevin Taweel
11 Ratings
  1.  

    No one cares

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    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Asurion full-time (less than an year)

    Pros

    I loved the actual work on the DirecTV side of things helping customers and the pay was pretty good with the bonuses.

    Cons

    The managers are awful, no one seems to have any real contact with one another, they don't care about actually helping their customer's or their employees. All they care about is meeting metrics and nothing more, can't reach handle time? Just tell customer's to get off the phone by sending unnecessary truck rolls and screw up your bonus. I was literally told to get with that kind of program or leave by my "manager".

    Advice to ManagementAdvice

    Rework the whole system if you want anyone to respect what you're doing.

    Doesn't Recommend
    Negative Outlook

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