Asurion Jobs in Nashville, TN

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Show:  All Results Last 7 Days
2 days ago

Associate Technology Recruiter – new

Asurion Nashville, TN

• Market career opportunities and manage requisitions. Adhere to assigned performance metrics • Initiate, develop and maintain relationships with… Asurion

2 days ago

Network Engineer – new

Asurion Nashville, TN

The Network Ops Engineer 3 is the lead Networking Engineer responsible for the delivery and implementation of current network operations globally… Asurion

3 days ago

Senior Manager, New Product Strategy & Market Testing – new

Asurion Nashville, TN

• Lead the strategic assessment, ideation, development and launch of innovative products and technology-enabled services… Asurion

3 days ago


Asurion Nashville, TN

• Performing a variety of paralegal and legal department administrative duties • Assisting the attorneys as needed in their day-to-day activities… Asurion

6 days ago

Monitoring Engineer 1

Asurion Nashville, TN

• Guide the Network Operations Center, Levels 1,2 and 3 escalation teams with issues arising from within and outside the company • Serve as… Asurion

18 days ago

Citrix Operations Engineer

Asurion Nashville, TN

. Duties will include system builds, administration, maintenance and project support as directed by Senior Engineers. Qualifications: • BS… Asurion

7 days ago

Director Product Management, Billing Strategy

Asurion Nashville, TN

The Director, Device Protection Billing Product Manager is responsible for directing the definition and delivery of the subscriber billing… Asurion

9 days ago

Senior Manager Marketing Strategy

Asurion Nashville, TN

The person filling this position will fill an important role within the Strategy team, supporting the Asurion executive team in addressing important… Asurion

16 days ago

Service Catalog Automation Specialist

Asurion Nashville, TN

· Creates and tracks Service Catalog requests, and items with variables. · Creates, monitors, modifies, and publishes Service Catalog workflows with… Asurion

11 days ago


Asurion Nashville, TN

The Accountant role will be exposed to tasks of different varieties, including operational accounting, financial analysis and reporting. The Company… Asurion

Asurion Reviews

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Kevin Taweel
112 Ratings
  • Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Nashville, TN
    Current Employee - Work At Home Telephone Customer Service Representative in Nashville, TN
    Neutral Outlook
    Disapproves of CEO


    Insurance Work from home Save on gas


    Very stressful The company expects you to lie to the customer so they can receive high promoter scores which in turn gives them exceptional customer service ratings No real opportunity for advancement unless you know someone or you score perfect on all of your metrics. Opportunities in the company are metric based and not experience or education based Endure abuse from customers because of ridiculously high deductibles, long wait times and unnecessarily difficult paperwork. Insurance policy and deductibles are not fully explained to the customer by their cell phone providers. Metrics that are impossible to meet, such as NPS scores. The only score that matters is the one you get on the last questions. It asks about the customers entire experience with asurion not just their experience with the customer. If you receive anything less than a 5, its a detractor and gives you an overall low score. Therefore management has come up with ways for their employees to trick the customer into giving the company a high score, by using deceptive scripting. High turnover and burnout rate among employees.

    Advice to Management

    They are just puppets. They know some of the things they do are not right, but they must keep their job.

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