Asurion Jobs & Careers in Nashville, TN

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18 days ago

Global Head of Communications

Asurion Nashville, TN

· Develop, plan, coordinate and execute strategic internal and executive communications programs that: o Articulate and explain our business… Asurion

4 days ago

Sr Accountant-Revenue Accounting

Asurion Nashville, TN

The Senior Accountant is responsible for various components of the monthly Premium accrual and other fees of the company as dictated by each… Asurion

18 days ago

Sr. Category Manager- Indirect Procurement, Enterprise Applications

Asurion Nashville, TN

• Develops global category strategy based on data analysis and market trends, prepares financial models, identifies opportunities for efficiency… Asurion

20 days ago

Windows Infrastructure Engineer 3

Asurion Nashville, TN

Provide Microsoft Windows platform management, configuration, design, training and expertise. Microsoft platforms include Active Directory and our… Asurion

25 days ago

Sr Manager, Product Market Offers

Asurion Nashville, TN

• Drive the development and execution of Retail Mobility’s product roadmap to enhance customer satisfaction, improve utilization, and create long… Asurion

18 days ago

Process Improvement Analyst - PSS

Asurion Nashville, TN

• Develop, implement, and monitor Continuous Improvement (CI) policies, processes and standards to improve Quality, Speed, Flexibility, and Value… Asurion

25 days ago

Manager Product Market Offers

Asurion Nashville, TN

• Oversee all aspects of successful product/project delivery, including coordination across multiple internal and external stakeholders and delivery… Asurion

19 days ago

Treasury Analyst

Asurion Nashville, TN

The Treasury Analyst is a key member of the Treasury team, reporting to the Treasury Manager. This role will support the department through a broad… Asurion

28 days ago

Content Publication Manager

Asurion Nashville, TN

and other shifts when needed. Essential Duties and Responsibilities… Asurion

4 days ago

Sr Manager- Compensation

Asurion Nashville, TN

are to lead design and execution of compensation related strategy and process changes to support Asurion’s talent strategy, own and execute the… Asurion

Asurion Reviews

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Steve Ellis
82 Ratings
  1. 1 person found this helpful  

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    Former Employee - Tech Coach  in  Nashville, TN
    Former Employee - Tech Coach in Nashville, TN

    I worked at Asurion full-time for less than a year


    As of 2014, the Premier Support Solutions division is growing quickly, and there is a lot of room for growth. Things happen fast. There is a lot of optimism, and a strong desire for a real community. Plus, and this only matters to you if you're a phone geek like me, you get your hands on the latest gadgets.


    There is no way for a call factory to be anything but a call factory, and some conditions might be better if management would just accept that. Splitting up teams and bringing in new managers from the outside should be the exception, not the rule. This may have settled down since I left, or it may be a concerted effort on someone's part in management to keep everyone on their toes. If that's true, then someone in management needs a stiff talking to. Instead of keeping people from being complacent, you end up with a mutinous lot of cowboys who make up their version of the company's direction as they go. This is not the way to keep your front lines speaking to consumers with one voice. Within 9 months, I had 5 coaches with 5 drastically different visions for the company. One coach came directly from T-Mobile and must have been "fast tracked" right by any training because his solutions were awkward and impossible. He was good about reacting to our feedback, but before he could adjust, he was "fast tracked" onto another position where he immediately began infecting other coaches, many of whom were also from outside the system and had no idea that he was spouting ignorance. Since he was then an additional layer removed from the front lines, he was insulated from direct feedback where he could learn proper procedures.

    Advice to ManagementAdvice

    If you want One Voice, begin with your Coaches (Supervisors, Whatever Term You Use Today). Promote more from your front lines. Stick with the devil you know. I know there has to be a mix, and I know it's easier to leave a trained tech where he is and pull in supervisors from the outside, but if you're going to do that, you have to immerse them in your culture. One cowboy tech might affect 40 customers in a day, but cowboy supervisors multiplies their infection times every member of their team.

    Positive Outlook
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