Auto Club of Southern California

  www.calif.aaa.com
  www.calif.aaa.com

Auto Club of Southern California Jobs & Careers in Los Angeles, CA

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8 days ago

Insurance Customer Service Representative - LA

Auto Club of Southern California Los Angeles, CA

As a key contributor to our over 100-year reputation, you’ll benefit from our paid training program and also earn quarterly incentives and… Auto Club of Southern California


20 days ago

Insurance Sales Agent Trainee -Region 2

Auto Club of Southern California Los Angeles, CA +14 locations

Our Insurance Company is a financially strong and stable organization rated A+ by Best’s Rating System. We offer an array of insurance products and… Auto Club of Southern California


17 days ago

Agency Insurance Agent

Auto Club of Southern California Los Angeles, CA

The selected individual will conduct sales of Personal Lines and Commercial insurance (non-standard auto and property) to AAA members and prospective… Auto Club of Southern California


2 days ago

Claims Representative II – new

Auto Club of Southern California Los Angeles, CA

• Four year college degree or equivalent combination of education and experience required… Auto Club of Southern California


4 days ago

Legal Secretary II

Auto Club of Southern California Los Angeles, CA

• Minimum five (5) years litigation experience required. • Candidate must have knowledge of court rules, deadlines, calendaring… Auto Club of Southern California


16 days ago

Life Insurance Specialist - Region 2

Auto Club of Southern California Los Angeles, CA +6 locations

will include: • Handling inbound/outbound calls and answering questions from members interested in life insurance… Auto Club of Southern California


4 days ago

Claims Representative IV - Homeowners

Auto Club of Southern California Los Angeles, CA

The Automobile Club of Southern California is seeking career-minded individuals for our Claims Representative IV - Homeowners opportunity in Los… Auto Club of Southern California


26 days ago

Customer Service Call Center Representative - Burbank and Long Beach

Auto Club of Southern California Los Angeles, CA

include: • Recognize and diffuse escalated member situations in a patient, professional… Auto Club of Southern California


16 days ago

Life Insurance Specialist - Region 3

Auto Club of Southern California Glendale, CA +4 locations

will include: • Handling inbound/outbound calls and answering questions from members interested in life insurance… Auto Club of Southern California


20 days ago

Insurance Sales Agent Trainee - Region 3

Auto Club of Southern California Montebello, CA +7 locations

Our Insurance Company is a financially strong and stable organization rated A+ by Best’s Rating System. We offer an array of insurance products and… Auto Club of Southern California


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Auto Club of Southern California Reviews

161 Reviews
2.1
161 Reviews
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Robert T. Bouttier
31 Ratings
  1. 3 people found this helpful  

    Policy Management Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Management Specialist in Los Angeles, CA
    Current Employee - Policy Management Specialist in Los Angeles, CA

    I have been working at Auto Club of Southern California full-time (more than 3 years)

    Pros

    Full-time job with benefits. No experience needed. Training from the ground-up.

    Cons

    Treated like a number. Management only cares about the bottom-line. It is all about getting the member to purchase another form of insurance (or what management calls benefits). It was once suggested by a supervisor that if an insured was having a hard time paying their current auto insurance bill, to offer them another policy, like homeowner's. Because they can get a discount. Bare in mind a deposit is needed to start any policy with AAA, and the disount may only be a few dollars. It didn't feel right.

     We are harassed about keeping time spent off the phone in between calls to minimum of two minutes. It's this type of culture that causes reps to move on to the next call without resolving the problem on the current policy. I've received calls from livid members stating that this is the 3rd or 4th time they've called about the same problem.

    That's not a sign of good customer service.

    Advice to ManagementAdvice

    Get your proprieties straight. Treat your employees with respect. Maybe they won't be so miserable. Then they can do a better job at helping the members. Stop looking for the next buck to make off your current members, and focus on providing great service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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