Frontline Support Engineer – easy apply
Automic Software – Seattle, WA
Responsible for responding to customer inquiries on the telephone, through on-line methods, and by e-mail Communicates with customers to help them… Automic Software
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Automic Software full-time (more than an year)Pros
Great benefits, consistent amount of training made available, fun outings, and many of the people are great (see below for otherwise).Cons
I went on mat leave as an EA for two executives and came back to a front desk receptionist role. They blatantly ignored a doctor's note advising I work from home during my pregnancy and threatened me with either taking a part time role with benefits or doing a fulltime role I didn't want with a performance improvement plan. Needless to say - their record with both support staff and pregnant women is terrible.
I loved the two executives I supported and they made my job truly incredible. Unfortunately the mentality towards support staff is as a second class citizen, so I would strongly advise against any role such as EA, office manager, receptionist, etc.
There are a lot of well tenured employees who have entrenched themselves and are in conflict with the new wave of talent (many at senior levels) they have brought in. Turmoil and chaos are two words that immediately come to mind. A hot mess is the one I gravitate towards.Advice to ManagementAdvice
Adopt a more constructive and functional view of support personnel. The attitude of them being interchangeable peons is directly correlated to the massive churn that you see in these roles.Doesn't RecommendNeutral OutlookNo opinion of CEO