Automic Software

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9 days ago

Frontline Support Engineer – easy apply

Automic Software Seattle, WA

Responsible for responding to customer inquiries on the telephone, through on-line methods, and by e-mail Communicates with customers to help them… Automic Software

Automic Software Reviews

25 Reviews
25 Reviews
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Todd DeLaughter
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  1. 2 people found this helpful  

    European-owned company that is a tale of 2 companies (spoiler: the US version sucks)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Bellevue, WA
    Former Employee - Executive Assistant in Bellevue, WA

    I worked at Automic Software full-time (more than an year)


    Great benefits, consistent amount of training made available, fun outings, and many of the people are great (see below for otherwise).


    I went on mat leave as an EA for two executives and came back to a front desk receptionist role. They blatantly ignored a doctor's note advising I work from home during my pregnancy and threatened me with either taking a part time role with benefits or doing a fulltime role I didn't want with a performance improvement plan. Needless to say - their record with both support staff and pregnant women is terrible.

    I loved the two executives I supported and they made my job truly incredible. Unfortunately the mentality towards support staff is as a second class citizen, so I would strongly advise against any role such as EA, office manager, receptionist, etc.

    There are a lot of well tenured employees who have entrenched themselves and are in conflict with the new wave of talent (many at senior levels) they have brought in. Turmoil and chaos are two words that immediately come to mind. A hot mess is the one I gravitate towards.

    Advice to ManagementAdvice

    Adopt a more constructive and functional view of support personnel. The attitude of them being interchangeable peons is directly correlated to the massive churn that you see in these roles.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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