Avis Budget Group Jobs in Calgary, AB

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11 days ago

Full Time Shuttler

Avis Budget Group Calgary

Shuttlers enjoy a fast-paced environment, having a direct impact on the bottom line of the organization's success; all while helping to provide an… Avis Budget Group


13 days ago

Vehicle Service Attendant

Avis Budget Group Calgary

We're headquartered in Parsippany, N.J. and own and operate most Avis and Budget car rental offices in North America, Europe and Australia, and… Avis Budget Group


13 days ago

PT Rental Sales Agent

Avis Budget Group Calgary

*This is a Part Time position that could lead to a Full Time position starting in the summer months* As a Part Time Rental Sales Agent, you will… Avis Budget Group


Avis Budget Group Reviews

3.2
630 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
222 Ratings
  • Helpful (1)

    Decent Job, Nothing Long-Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent in Calgary, AB (Canada)
    Current Employee - Rental Sales Agent in Calgary, AB (Canada)

    I have been working at Avis Budget Group full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Management and co-workers are great in helping you to learn the job; whether it's the computer system, selling skills, customer service, etc.

    It's fun to be able to get to know and be able to drive a lot of new cars.

    The job is varied in responsibility and even if you're at the rental counter, you get to experience various work aspects of the organization. Thus, you do learn a lot about the entire organization and the business of car rentals, in general.

    Cons

    As a Rental Sales Agent at the counter, renting cars out to customers, you work with a lot of individuals that certainly do not contribute to your personal development. Half of the non-management staff are older people, dedicated to their jobs, but stagnated in their role with no career prospects (otherwise, they would have moved up or left). The other half are immature teenagers (or in their early 20s) who basically see the job as nothing more than a part-time job, flipping cars instead of burgers. At least the older types take responsibility in their role, but you can't expect the same of the young ones. Thus, don't expect most people to do more than the minimum.

    The pay is low, even with the additional commission. The commission isn't easy to get, either, unless you're into pestering people for the "upsell". The job of Rental Sales Agent is one step up from a used car salesman.

    Advice to Management

    If Avis wants to truly be known for good customer service, get rid of the commission structure for Rental Sales Agents. The commission only encourages people to focus all their effort on getting that "upsell" and no effort on any other important aspect of the job. Higher overall pay without a commission, and a focus on customer service, would do well for the company.

    The job of Rover (the personal responsible for checking-in cars when they are returned) is probably the hardest and most important job in the company. People are usually happy when they are getting their cars... but when they return their cars, if there was a problem, or there was damage, or they didn't get the car they wanted, or whatever... they become really crabby. It is at this point in their relationship with Avis that customer service is of the utmost importance. And how do you expect an employee that barely makes less than a waiter to want to give a good final impression to the customer?

    Moreover, why are the Rental Sales Agents more highly rewarded than the Rover, when it is the latter's customer service that will either make or break a particular customer's relationship with Avis?

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