Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com

Avis Budget Group Jobs & Careers in Indianapolis, IN

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18 days ago

Technician- Towing

Avis Budget Group Indianapolis, IN

Transportation and minor repairs on all forms of tow equipment, minor repairs on appliance dollies and moving dollies, responsible for rolling… Avis Budget Group


4 days ago

Vehicle Return Associate

Avis Budget Group Indianapolis, IN

Your passion for helping customers with their needs - whether it's directing customers as they return their rental car ensuring a smooth and safe… Avis Budget Group


14 hrs ago

Agency Operator – new

Avis Budget Group Indianapolis, IN +2 locations

With our cars provided, you put yourself in the driver's seat to success. After a paid training program, you will select your own employees and… Avis Budget Group


Avis Budget Group Reviews

538 Reviews
3.1
538 Reviews
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Avis Budget Group CEO Ron Nelson
Ron Nelson
179 Ratings
  1. 2 people found this helpful  

    Treated unfairly and quit!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Indianapolis, IN
    Former Employee - Rental Sales Agent in Indianapolis, IN

    I worked at Avis Budget Group full-time (more than an year)

    Pros

    CULTURE
    Superior co-workers who seemingly cared about their jobs and wanted to succeed.
    BENEFITS
    The Benefit package at Avis/Budget Group is excellent in comparison to what many company's have scaled back to due to the poor economy and rising costs of healthcare. It's a traditional plan with a cheap copay and low deductible.
    COMPENSATION
    The commissions are what make the job most desirable with our top associate averaging more than $3000 monthly in addition to their base hourly pay. The average associate earns at least $1500 to $2000 monthly. Not bad for a sales job which doesn't require more than a high school diploma to get started. Most working there couldn't make that kinda money anywhere else.

    Cons

    You have to follow a script if you plan to keep your job. Avis hires a sales performance manager per location who's job is to stand over you, and monitor your behaviors in reference to how well/not so well you are following the script. Everyone is given weekly observations where mgmt stands next to you as you present the "script" to your customer. They then bring you in the office and let you know what you need to improve on. Failure to not follow the script verbatim will cost you your job. It is a very high stress sales environment which lacks customer service focus. Every day customers are complaining that charges have been added to their bill in which they didn't authorize. The company doesn't allow us to mention price of upsells to the customer unless they ask. Instead they use a scripted shady approach called can/today savings in order to trick the customer into thinking they have a good deal. The MGMT team is strict on us using this script but have been observed NOT USING IT THEMSELVES. What a joke!!! Turnover is unbelievable!!!! It's the closest experience to HELL you will ever undertake.

    Advice to ManagementAdvice

    When you lose sight of customer service and treat good people unfairly you are destined to fail. The company has some good employees who are stressed out, tired of the threats to their jobs, and want to succeed. Start caring about your employees and stop ripping off your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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