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30+ days ago

Insurance Service Advisor

BCAA Langley +3 locations

The Service Advisor is a source of positive brand impressions and builds long-lasting relationships with all of our Members and helps them derive the… BCAA

27 days ago

Senior Insurance Advisor

BCAA Maple Ridge

BCAA's Maple Ridge Service Location has an opening for a Regular Full Time Senior Insurance Advisor. As one of BCAA’s Member-facing team members, the… BCAA

4 days ago

Assistant Manager, Service

BCAA British Columbia

BCAA is continually looking for Assistant Managers, Service Location within the Okanagan & Lower Mainland Regions. This position is responsible for… BCAA

6 days ago

Service Manager, Automotive

BCAA Kelowna

Include Operations: • Maintain a high level of member/customer service at the facility… BCAA

30+ days ago

Red Seal Automotive Technician

BCAA Kelowna +2 locations

BCAA is hiring 3 Regular Full-Time Red Seal Automotive Technicians for our new Kelowna Auto Service Centre who is responsible for the successful… BCAA

30+ days ago

Project Manager

BCAA Burnaby

Include Project Delivery: • Defines project approach, scope and deliverables, obtains consensus and manages stakeholder expectations… BCAA

25 days ago

Automotive Apprentice Technician Level 1

BCAA Penticton

BCAA is hiring a Regular Full Time Level 1 Apprentice Technician for our new Automotive Service Center in Penticton. The Apprentice Technician is… BCAA

25 days ago

Member Service Representative, Automotive

BCAA Penticton

Include   Operations • Welcomes all incoming Members; engages Members in dialogue to determine their needs; and directs Members to the… BCAA

25 days ago

Automotive Lube Technician

BCAA Penticton

BCAA is hiring 2 Regular Full-Time Lube Technicians to join our new Penticton Auto Service Centre.The Lube Technician is responsible for the… BCAA

30+ days ago

Specialist, Call Centre (Cisco UCCX) & Workforce Management

BCAA Burnaby

Reporting to Manager, Security & Network, this position is accountable for providing input and advice to the creation and continual improvement of… BCAA

BCAA Reviews

38 Reviews
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Paul Healey
4 Ratings
  • Helpful (4)

    Mixed bag of experiences under 2 CEOs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Office Employee
    Former Employee - Home Office Employee

    I worked at BCAA full-time (More than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO


    A very collaborative environment - it's easy to just walk over to someone's deal or pick up the phone and ask for help. At least at the department I worked in, people are willing to lend a helping hand and work together to get things done.

    Since new CEO's arrival in August 2014, the direction of the company has pretty much taken a 180, but not necessarily in a bad way. Renewed focus on providing value to members (and the whole "membership is rewarding" deal) is honestly a refreshing breath of air. A lot more corporate events and fun little team building activities (food drive, team lunches, bake sale, etc.) make working there pretty good.

    The team I had the opportunity to work with was very fun, made some good friends. New CEO is also quite personable and has clearly sent the message that he is a more hands-on kind of guy (in comparison to previous CEO who may have been more distant) - you can see him going around head office quite a lot which was surprising. Also he has been encouraging more employee engagement among the departments which I've seen have a positive impact on the company culture.

    Also a fast-paced, generally dynamic environment - a great place to work if you're the kind of person who likes to get things done. You always feel like your work has an impact and if you are lucky enough to work with some great managers, they will often champion for you.


    BIG CON:
    This company doesn't deal with change very well.
    Coworkers who have been with the company longer than I have often complain that process changes are the hardest to implement and sometimes it's easy to be talking about a process change that should have been done 2 years ago. Lack of IT resources make it challenging to implement system wide changes of any kind.

    Under old CEO, who was moved to another AAA subsidiary, there was a culture of fear and lack of openness. Many often afraid to speak out lest they get fired. More stoic than personable, and kind of sat from his Ivory tower.

    With new CEO, change was inevitable. But it was immediate - department budgets were cut instantaneously...perhaps the new CEO's way of making a mark. Despite that, senior managers and top level brass were being shuttled to "Leadership Forums" and being put up at resorts and expensive hotels.

    Favouritism runs rampant, sometimes unqualified people are promoted. Advancing at BCAA is a bit tricky, and can only really be done if a senior leader champions for you - sucking up is necessary. If you do move around, it's often without warning. With current "hiring freeze" and cost-cutting measures in place, many IT contractors (some who have been there for at least 2 years without benefits) were shown the door.

    Also, with hiring freeze, BCAA would rather burden existing employees (who are pretty stressed out as they are) than fill the role with another person, even internally. Regardless of whether these people have an interest in the role.

    Advice to Management

    Listen to your employees, and don't put too much red tape in front of them - many of whom just want to be able to do a good job. The lack of tools and all the onerous processes in place make it hard to be the "most trusted organization in BC, famous for doing the right thing".

    Promote the right people and think whether they are qualified before giving them increased responsibility! Also, invest in your people!

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