BISSELL Jobs & Careers in Grand Rapids, MI

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30+ days ago

Category Design Lead

BISSELL Grand Rapids, MI

For over 135 years, BISSELL Homecare, Inc. has been innovating life inspired cleaning solutions. The Company, in its fourth generation of family… Glassdoor


30+ days ago

Industrial Design Co-Op

BISSELL Grand Rapids, MI

For over 135 years, BISSELL Homecare, Inc. has been innovating life inspired cleaning solutions. The Company, in its fourth generation of family… Glassdoor


30+ days ago

Customer Service Representative

BISSELL Grand Rapids, MI

For over 135 years, BISSELL Homecare, Inc. has been innovating life inspired cleaning solutions. The Company, in its fourth generation of family… Glassdoor


BISSELL Reviews

15 Reviews
3.1
15 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark J. Bissell
10 Ratings
  1.  

    CEO = root of all problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at BISSELL full-time for more than a year

    Pros

    Benefits: cafeteria; 401(k) match; benchmarked vacation policy; "Pet Spot" to work alongside your pet
    Great people
    Tangible products

    Cons

    Toxic lack of trust everywhere - Mark, the CEO, does not trust his leadership team; his leadership team does not trust him; the leadership team's reports hear mixed messages, and thusly do not trust their leaders; and so on and so forth. A string of gravely mismanaged changes, lack of communication of said changes, and failure to commit to a strategic direction have created an environment in which intelligent, experienced people are repeatedly disrespected and demoralized, while the CEO flounders and fails to recognize or admit fault. While it may sound petty, his admission of fault would be a huge step toward restoring trust, creating the open dialogue that is necessary to move forward, and fostering an environment where it is okay to make a mistake as long as efforts are made to recognize, understand, and correct it.
    The CEO holds the position because he was the Bissell next in line, and continues to operate the company as though the rigid, simple business principles of the 1950s still hold true. While most of Bissell's associates are great, the best ones will either be the ones to finally show Mark what he's been missing and turn the company around, or (more likely) have their expertise questioned, efforts derailed, and spirit squashed before moving on to a much more progressive company where their ideas will be legitimately considered and their experience and intelligence respected.
    Women hold no leadership positions above Director level, and never will. I believe this is how Mark is most comfortable, because heaven forbid his authority ever be questioned or challenged by a woman. As long as Mark is there, there will be no opportunities for women in positions of power.
    Mark resents people who leave "on time," discourages working from home, and has granted very few requests to telecommute. If work-life balance means loving the people you work with, you may find it at Bissell; if it means feeling as though you truly own your time, and are trusted by your leaders and theirs to get your work done, you won't.
    A learning and development program was started in 2012 in an effort to move Bissell closer to a "learning culture;" the programming was met with overwhelmingly positive reviews, the only complaints being that more associates could not participate (due to budget constraints). Since then, the program was stripped down, again due to a lack of budget, and as long as Mark places nearly every other business operation above leadership development in terms of priorities, I doubt we'll ever see a robust L&D program at Bissell.
    Leaders are never taught how to lead; they are either promoted from individual contributor positions without any direction as to how to lead their newly acquired direct reports, or brought from outside and expected to exercise leadership principles and approaches that they've learned elsewhere. Bissell has no vision for what a leader AT BISSELL looks like.
    Until recently there was no succession planning, and it will be incredibly interesting to see what happens when the industry knowledge retires or moves on...

    Advice to ManagementAdvice

    Mark, trust the people that you have hired. You are closer than many CEOs to the hiring process, yet you question associates' expertise as soon as they walk in the door. Trust that you've hired the best people, to hire the best people, and that they have Bissell's best interests at heart -- for the most part, you have, and they do!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO