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BNY Mellon Reviews

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BNY Mellon Chairman, President and CEO Gerald Hassell
Gerald Hassell
480 Ratings
  • The Twilight Zone

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    Former Employee - Wholesale Lockbox Operations in Chicago, IL
    Former Employee - Wholesale Lockbox Operations in Chicago, IL

    I worked at BNY Mellon full-time (less than a year)


    Many nice people, place just got remodeled.


    Where do I begin. In Chicago at least, you have to ask yourself why the following positions have been continuously reposted for at least the past five years:

    Mail Opener III
    Module Processor II
    Itrans Operator
    IBML Operator II
    Data Entry Opr III
    Expeditor II

    This facility does operate 3 shifts but there is no huge expansion going on. These positions are a revolving door and for good reason. If you speak English, you will have a hard time working here. This is not a joke. The majority of the employees here are not U.S. Citizens. You draw your own conclusions as to how the hiring goes on here. It's my guess that I was hired with a group that was meant to comply with EEO standards since our group filled in racial gaps that were a very small minority here.

    Besides this, the operation itself is run like something out of the actual Orwellian state- 1984 movie. "Cameras" are everywhere even in the cafeteria. The whole operation is as outdated as the old fashioned telephone switchboard operation. God forbid you get stuck with the dehumanized position of Mail Opener or Module Processor. You are honestly better off working at any fast-food restaurant; at least there you still feel like you have some opportunity and freedom for creativity.

    To be fair, the upper management did try to make this place feel more comfortable by hosting some nice events such as a Christmas party and other ethnic supportive events. But they seem to be blinded by the norms of this organization and overlook many of the issues. One being that this place is micro-managed by productivity standards that are flawed. It was a known fact by management that many experienced employees were manipulating their numbers by selecting only certain "work types". These are the same standards that were used for terminating many employees, hence the revolving door.

    I honestly do not even understand why this place still exists. Working in Lockbox is the gutter of any financial institution. By now you would think they would've figured out a way to convert this whole process electronically either by force or incentive. The fact that this has not been done yet is evidence of this organization's lack for innovation or leadership. We will be sending people to Mars in about 10 years, meanwhile this place will still be processing envelope payments by hand with anyone willing to work for crumbs.

    Advice to ManagementAdvice

    You might as well sellout to a more innovative organization.

    Doesn't Recommend
    Negative Outlook

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