Banfield Pet Hospital – Suwanee, GA
AND TASKS • Live and exemplify the Five Principles of Mars, Inc. within self and team. • Act as the extra eyes, ears and hands for the… Banfield Pet Hospital
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I worked at Banfield Pet Hospital (More than 5 years)Doesn't RecommendNegative OutlookNo opinion of CEODoesn't RecommendNegative OutlookNo opinion of CEO
Very good team at my hospital able to work with each other and meet our manager's demands.
Our management was made up of sales associates from retail stores. None knew how vet med worked and how hard it was to keep up with the over-booked appointments and surgeries. Even when it was brought to their attention, the team member was brushed off as being not efficient enough. It was passed onto the teams fault because we were not able to meet quota of $$$ for the day and ## pets seen.
Advice to Management
Pay attention to your techs and csc, when you have no idea what the process is like, you have no place blaming the team for your miscalculations in clients patience. Ask the team to help schedule the day around appointment times and surgery times. It seems like hospital managers don't care for the pets well being, just the $$. The owners can also sense that.