Bank of the West

  www.bankofthewest.com
  www.bankofthewest.com

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my desk
Half of the hallway. Same length down other way.

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Bank of the West Reviews

233 Reviews
2.8
233 Reviews
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Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
119 Ratings
  1.  

    Depending on the position, it's an outstanding company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Officer Then Mortgage Banker in Sacramento, CA
    Former Employee - Financial Services Officer Then Mortgage Banker in Sacramento, CA

    I worked at Bank of the West full-time (more than 8 years)

    Pros

    The culture and diversity of the workforce, company policies and room to grow are excellent. On the branch level, all the employees work together as a team should. Training sometimes lacked over the years, however it improved in the late 2000's toward 2010.

    Cons

    Again, training was often lax until more recently. Commission ONLY positions had their sales goals revised upwards often, (2 - 3 times a year in some years) a tool "weed out" the less productive employees. This left many branches and customers to be served by a skeleton crew of professionals or to look to websites for their needs. This was not the original policy or commitment of the bank in the 90's. Mass layoffs after acquisitions of banks in the Midwest prompted reevaluation of pay in the California region especially.

    Advice to ManagementAdvice

    Although I understand the need for cost-cutting measures. The losses of quality employees in several divisions left a "bad taste" in the respective mouths of employees and customers alike. BOTW had been founded on a community based concept of banking and as it grew came to be more and more like its competitors. Employees brought over from the Banks like B of A and Wells Fargo began instituting programs resembling the "Great 8" at Wells Fargo and we lost our identity. Employees and customers started to lose trusted advisers and even friends at their local branches as the focus on profit became paramount. Changes in how the bank looked at overdraft status of long-time customers, underwriting and more changed in an unhealthy direction. I would recommend a return to what grew BOTW to the size and strength that BNP wanted to buy the bank. Fight the good fight and the customers will notice. Tiny things like coffee, cookies disappeared, and so did customers.

    Recommends
    Negative Outlook
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