Bausch & Lomb Jobs & Careers in Kingston upon Thames, England

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Bausch & Lomb Reviews

131 Reviews
2.7
131 Reviews
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Bausch & Lomb CEO and Director Brent Saunders
Brent Saunders
65 Ratings
  1.  

    The worst "management" you could possibly have in Customer Service environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Kingston upon Thames, England (UK)
    Former Employee - Customer Service in Kingston upon Thames, England (UK)

    I worked at Bausch & Lomb full-time for more than a year

    Pros

    Very nice offices, great company history, good products. Nice benefits, opportunity for courses. The team was lovely, the work itself was interesting and versatile. It gives you a good name on the CV

    Cons

    If you think about applying here and there as a customer service rep and there are CS managers that go back to 2011 or longer, run! As fast as you can, in the opposite direction. Management team: One is worse than the other,they are too full of themselves and they will not do your career any favors. From a team of 8 people, 6 people handed in their notice within a week - that is clear feedback to the management, but was completely ignored and covered up.
    No progression opportunities-they admitted they made a mistake in the past when promoting two unprofessional, young, inexperienced team members and as a solution, people do not progress anymore. I am strictly speaking about Customer Services. There is a lot of work and a lot of pressure. If you are one of the top performers, you can expect a pay rise of approx. 2% only.

    Advice to ManagementAdvice

    When you see talent, give them chances! Be more honest with your employees, that goes a much longer way. Recognize them more. Give equal opportunities and don't make decisions based on whether you like somebody's character.
    I had such high hopes in this company and really hoped that this would be the company I will work in for decades to come. It amazes me how middle management successfully covers up everything in front of senior management. Non-managers are scared to speak openly to senior management. They know if they do, they will eventually be the ones in trouble.

    Doesn't Recommend
    Approves of CEO