Benefitfocus Jobs & Careers in Charleston, SC

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30+ days ago

Media Producer

Benefitfocus Charleston, SC

• Act as the primary contact for all interaction with the client (carrier, employer or internal) • Work closely with the Managing Executive… Benefitfocus

30+ days ago

Operational Support Engineer

Benefitfocus Charleston, SC

• Experience with MS SQL Server or Oracle and Database programming skills. • Demonstrated ability to use all skills in a team setting… Benefitfocus

30+ days ago

Front-end Web Developer

Benefitfocus Charleston, SC

The ideal candidate for this role must have an excellent online portfolio (with URLs of course) and good experience with development skills including… Benefitfocus

28 days ago

Web Designer

Benefitfocus Charleston, SC

The ideal candidate for this role must have an excellent online portfolio and good experience with web design tools and trends. • 2-5 years work… Benefitfocus

30+ days ago

Compensation Manager

Benefitfocus Charleston, SC

• Collaborates with leadership across the organization on major compensation-related initiatives, linking programs to overall compensation philosophy… Benefitfocus

30+ days ago

System Engineer

Benefitfocus Charleston, SC

• Responsible for responding security requests via the corporate ticketing system. • Communicate scope of work and threat assessment to… Benefitfocus

29 days ago

Implementation Consultant

Benefitfocus Charleston, SC

This is a full-time position that requires excellent project management, organization, communication, and presentation skills. Every Benefitfocus… Benefitfocus

30+ days ago

Senior Ux Engineer

Benefitfocus Charleston, SC

The Benefitfocus Ux (User Experience) Design Team is looking for passionate engineers to work on the new face of the Benefitfocus platform. Are you… Benefitfocus

30+ days ago

Technology Delivery Manager

Benefitfocus Charleston, SC

The Technical Delivery Manager must have a strong background in managing the development of products and/or services for deployment in a distributed… Benefitfocus

30 days ago

Document & Presentation Designer

Benefitfocus Charleston, SC

Include: • Create and maintain document and slide templates • Apply and uphold corporate brand styles and standards • Design custom… Benefitfocus

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Benefitfocus President, Founder & CEO Shawn A. Jenkins
Shawn A. Jenkins
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    Growth and Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Charleston, SC
    Current Employee - Engineer in Charleston, SC

    I have been working at Benefitfocus full-time (more than a year)


    I've been at Benefitfocus about two years and since then, I've seen the company double in size, IPO, and turn a forest into a huge new building. Most of that time has felt like the company is just on the verge of hitting the big time, which has both pros and cons.

    If anybody is ever bored working here, it's their own fault. There's no shortage of things to do, and people regularly can and do change jobs or departments or get promoted. Compensation is good, particularly for the Charleston metro area which is low cost of living on average.

    Most people here are smart and hard working. Benefitfocus is not the only one in this business but does seem to be the clear leader at this point and is building some serious customer and insurance carrier relationships. There's also a lot of drive to provide product enhancements and new features all the time so we don't get left behind. Benefitfocus spends a lot of effort on having nice facilities to work in and perks like free coffee or ping pong in the break room as well as all the "culture" events and family friendly stuff. You may work hard, but the company does generally seem to care about its employees.

    I used to work at a place that was ginormous and old. They had excellent processes and support, but everything was super rigid and inflexible. If you found a dumb process, not only could you not change it, you couldn't even find the person who could change it. Benefitfocus is not like that. It's small enough and flat enough that you can still fool around in many different areas and make things better pretty quickly, especially if you're willing to get your hands dirty. I've brought ideas to people and had them tell me "You want that? You go make it happen!"


    Some people/jobs really DO work a lot of hours to make things go (mine included), but it should be occasional not ongoing. We have a "busy season" for open enrollment every fall that's taxing for a lot of people here. In general, the people in leadership are just the people who have been with the company the longest even if they're not the best leaders or managers. It can be hard to get people to listen to you if you're new or don't have a big enough job title.

    The company is somewhat a victim of its own success. The growth has been rapid and processes haven't kept up. Everyone is busy treading water and nobody has time to stop a minute and reinvent something inefficient. People are too busy to read email. Some folks spend all day in meetings. We're still working on getting away from heroic efforts and small company processes to things that work better for a large business. It's not terrible, but there are growing pains for sure.

    Benefitfocus talks about "culture" a lot. This often means the place is full of 27 year olds who like to shake cowbells and wear matching shirts and decorate desks and make silly videos. That stuff can be fun, and you can generally opt out, but you can't avoid it and you may get some peer pressure if you'd rather go home to your family than hit up the release party. Everything is (wide) open workspace, so headphones are a must if you've got a concentration job and not a collaboration job.

    The 401k isn't very good, though the other benefits are fine. I don't think the company has minted any IPO millionaires yet (paper or otherwise) aside from the executive team and board. My biggest fear with working at Benefitfocus is just that new laws or changes in the health insurance market or getting bought by some big fish could all put an end to what we're doing here pretty swiftly. The future here looks bright but is also based on certain assumptions about things outside of pure supply/demand or having the coolest product.

    Advice to ManagementAdvice

    Continue to promote from within but find external talent as well. Some days border on groupthink because you've got a room full of people who only know the Benefitfocus way to do it. Recruit harder in other places. Charleston is fantastic and we can't staff the entire company from College of Charleston and Clemson. We should be able to get quality engineers from top schools (like the rest of the high powered web companies do).

    Carve off people to do large scale projects or work on process improvement who will not be trapped in the endless requirement/dev/release cycle. Put more emphasis on automated testing. Beef up the 401k. Keep listening to and taking care of the employees. Let the workforce know more often when we sign up a new customer or have a big win somewhere.

    Positive Outlook
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