Benefitfocus – Charleston, SC
The Operations Manager serves as the primary point of contact for ongoing software and operational support. You will communicate and respond to… Benefitfocus
Benefitfocus – Charleston, SC
The ideal candidate for this role must have an excellent online portfolio (with URLs of course) and good experience with development skills including… Benefitfocus
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Benefitfocus full-time (more than an year)Pros
Senior managers are better than most; company provided lunch, snacks, coffee are nice and appreciated. Enjoy the casual dress code also. There are a few nice people who work in departments other than Employer Services and Employer Solutions, although that is the exception, not the norm.Cons
Lack of useful, job related training; Average to below average benefits, time off and retirement plan; very long hours to properly take care of your clients; phony people who are nice to your face, but stab you in the back to make themselves look better. All of this drama takes away from the real goals of the company which is to take care of clients. Some of these people exist in every job, but usually not to this extent.
If you work with nice, non-fake people in your current job, I would think long and hard about moving here to work with competitive backstabbers. You will probably be making much less if you consider working 45-55 hours a week is your normal workweek.Advice to ManagementAdvice
Please consider the fact that people who have been there 1 year or longer treat new associates poorly, especially Account Managers/Consultants. They withhold knowledge in an effort to make themselves seem more important and compete for any attention. Don't assume anyone is getting the help they need to service clients in the best way - maybe you could ask to avoid the turnover from job burnout. Some actual job related account training would really help. The female Account Managers seem to give their data entry work to anyone who will do it (then criticize how it is done behind that person's back and take credit for their work). The drama makes men cringe and is funny to watch.
Please consider hiring some people who have worked in a professional environment for at least 8 years and who may bring more maturity then some of these women. The "only worked for one year after college" set act like they just got out of high school and create too much drama instead of taking care of clients. Instead of promoting these self proclaimed blond "sweethearts" who gossip horribly about the company and you behind your back, consider asking their peers for feedback and evaluating who they really are - listen closely to that feedback before you make another promotion mistake. People leave people, not the job.Doesn't RecommendPositive OutlookApproves of CEO