Benefits Data Trust

  www.bdtrust.org
  www.bdtrust.org

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17 days ago

External Relations Coordinator

Benefits Data Trust Philadelphia, PA

Benefits Data Trust (BDT) is a national not-for-profit organization committed to transforming how individuals in need access public benefits. BDT has… Glassdoor


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Benefits Data Trust Reviews

19 Reviews
4.1
19 Reviews
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Recommend to a friend
Approve of CEO
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Warren Kantor
12 Ratings
  1. 1 person found this helpful  

    Many ups and downs, inconsistencies and frustrations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bos in Philadelphia, PA
    Former Employee - Bos in Philadelphia, PA

    I worked at Benefits Data Trust full-time (more than an year)

    Pros

    Working at BDT allows for a steady 9-5 schedule, you never have to bring work home, and there is work events that are sometimes enjoyable such as pot lucks and trivia.

    Cons

    BDT's positive mission is slowly but surely falling far from practice. Since I have been there, I have seen the customer service, quality of work, and satisfaction of clients (and community organizations) dwindle steadily. Management receives large incentives and annual bonuses while others do not receive anything which is unfair. Many of the staff here are on the public benefits that they help people apply for (food stamps, heating assistance, etc.) because the pay is not sufficient.

    Advice to ManagementAdvice

    Upper management needs to better understand all the neuances the people in the call center are dealing with on a daily basis. There is way too much change, way too quickly, and it's hurting the work that you output.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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