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Best Buy CEO Hubert Joly
Hubert Joly
3,274 Ratings
  • It was okay. That's pretty much it.

    • Work/Life Balance
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    Former Employee - Sales Consultant in Westbury, NY
    Former Employee - Sales Consultant in Westbury, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO


    Mostly really nice staff, popular store so typically busy, always learning about new electronics, products, software and videos games.


    Very poor training method. Made to sit in front of computer in order to fully retain info. Would have been better if the training videos actually loaded or the server wasn't ridiculously slow. This was such a problem it affected my training time and my time helping customers. I couldn't perform simple searches, which made the customers frustrated. How can a store that boasts having the latest technology, have the worst internal servers? This problem was what probably lead to the next issue which was lack of staff. During my training, there were days where I was on my own over looking 3-4 departments, when I was only knowledgeable about two of them. And this doesn't help when there's 7-10 customers who all at once need your help with various subjects. Even when trying to find items that we supposedly had in stock, the warehouse for small items was a joke. And calling for help from inventory was off limits, unless you needed a tv or console. It seemed like even one there was used ti the way they did things, and not the way company standards had it. It wasn't until Sales Induction (in which I had to miss two days of school because of an issue with THEIR schedules) that I found out what I wasn't doing right.

    Advice to Management

    Obviously lack of staff is an issue, but please get your training methods up to stat. It should not take people forever to load training videos, because maybe that's why you keep losing people and angering customers who think we don't know anything. Also, don't make people miss school for your training inductions. Seriously.

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