Best Buy – Portland, OR
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the… Best Buy
Best Buy Photos
Doesn't RecommendPositive OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Best Buy full-time (More than 8 years)
Solid income, I made GREAT money, but I had been there well over a decade so I was pretty much maxed out. Great people to work with, and most customers were actually pretty fun to help.
1. No one really cares about you. 2. You will never get ANY support in regards to a crazy angry customer. Just give in to the customer regardless how crazy they are because if it goes above you, senior leadership will fold. 3. You will be responsible for about 200 different scorecards or metrics. No exaggeration. 4. Your schedule will suck the life out of you. You will work most weekends and almost every holiday. 3-4 days per week you will get off of work no sooner than 8pm. You will be scheduled for 50 hours per week, 60 hours per week during the holiday season and any other time 'as needed'. There will be no comp time for the extra days. You can be fired for pretty much any reason at any time with no severance pay. They have a reorg about every two years. Your GM will either make or break your job. If you get a great one, don't expect them to stay in position very long, and lord only knows what your next GM will bring. We once had 5 different GM's work in our store in 3 years. They very much care about hourly employee turnover and don't care at all about salaried manager turnover.
Advice to Management
Have some loyalty to those that show you loyalty. STOP putting so much trust in the GM group. Corporate and District act like the GM's pretty much walk on water, and they are just as prone to mistakes as the rest of us. There is NO check and balance for a GM's decision and there is also no accountability for poor decisions. People honestly don't leave bad companies, they leave bad managers and Best Buy allows bad GM's to stay in place forever.