Best Friends Pet Care

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Best Friends Pet Care Reviews

26 Reviews
26 Reviews
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Shane Kelly
1 Rating
  • 1 person found this helpful  

    Must love dogs!

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    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Best Friends Pet Care


    Best Friends Pet Care was an amazing place to work when it came to working with my peers and the customers. I am an animal lover, and getting to play with and take care of all sorts of animals was wonderful. Most of the clients are regulars and are very easy to work for, even creating strong ties and relationships with them. I loved knowing all of my clients and their pets by heart! The entire staff (ex. manager) worked together and got along great.


    There is a very strong turnover rate at this specific Best Friends site because of the center manager. He was almost bipolar; happy and cheerful one minute, then verbally abusive the next. Praise was never given for a job well done, and negative criticism was abundant. He would talk behind all employees' backs, but never say a word to their face. He was easily frustrated and the tiniest problem would throw him into a whirlwind of anger and confusion. Half of the time he put most of his work duties on other employees or the assistant center manager, rarely able to complete a task on his own. He also was very fake with clients, pretending to know their pets when in all actuality he didn't (don't worry, he wasn't the one taking care of the animals, the people who did knew the pets extremely well).

    Advice to ManagementAdvice

    To headquarters for Best Friends, it would be to take all your employees' complaints seriously and to look into them more closely. So many complaints were filed against our center manager, yet nothing was ever done. I would have continued working for this company had it not been for him, and so would have many others. To my specific center manager, I would suggest anger management classes as well as a management course.

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