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I have been working at Bliss (spa) for more than 5 yearsPros
Coworkers ROCK. They are amazing (but they dont pay my bills).Cons
This review is on the practices of Steiner Leisure. Steiner owns The Bliss brand.
Steiner has continually decreased commissions it pays the techs and increased the prices of the services.
Commissions have gone from 40% of the service, down to 25-35%, and then down to 14.5% and now, because minimum wage is going up to $9.00 (in California) an hour, Steiner is decreasing commission again. The new rate will be 13.25%.
So a 1 hour massage is $125. The tech will get $16.56 plus the new minimum wage of $9.00 for a WHOOPING $25.56 (plus a tip...sometimes) if, and I really mean if the tech is booked up, otherwise, it's minimum wage.
For a massage therapist that is expected to perform at a high level and have high standards, we are not compensated properly. Its like Steiner has champagne taste for talent but a beer budget to pay us. There are zero incentives and we have NEVER gotten a raise, cost of living increase....nada. Minimum wages goes up and they drop out commission so that there is no changes for them.Advice to ManagementAdvice
Advertise or charge a flat rate for the services and let us, the therapists, focus on doing our jobs. We are not salesmen. The expectations to have us sell, sell, sell is unfair. The situation needs to be win, win.
Stop offering a seemingly monthly coupon/groupon/promo. You have CHEAPENED the brand by doing this.
This does not help business. It keeps people away until you offer a new promo.Doesn't RecommendNegative OutlookDisapproves of CEO