Blue Cross (MI)

www.bcbsm.com

Blue Cross (MI) Jobs & Careers in Detroit, MI

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30+ days ago

Quality Accreditation and Training Analyst

Blue Cross Blue Shield of Michigan Detroit, MI

Responsible for supporting the Quality, Accreditation and Training department, conducting information management for the Quality, Accreditation and… Beyond.com


30+ days ago

Provider Relations Clinical Consultant

Blue Cross Blue Shield of Michigan Detroit, MI

* Position working on medical record extractions for HEDIS Review * Must have operable vehicle and MI drivers license and willing to travel in the… Beyond.com


30+ days ago

Clinical Strategy Operations Manager

Blue Cross Blue Shield of Michigan Detroit, MI

* Provider Incentive programs & payment calculations Utilize data analytics and extensive business knowledge to manage the research, analysis… Beyond.com


30+ days ago

Systems Administrator III

Blue Cross Blue Shield of Michigan Detroit, MI

__** Blue Cross Blue Shield of Michigan is currently seeking a Systems Administrator III for our South Lyon facility. This systems administrator… Beyond.com


30+ days ago

Analyst - Reporting Clinical Pharmacy Services-Blue Care Network

Blue Cross Blue Shield of Michigan Detroit, MI

**Provide functional technical and analytical support to BCN Pharmacy Clinical Team. This may include problem identification and resolution… Beyond.com


30+ days ago

Team Leader I Service Operations Contact Centers

Blue Cross Blue Shield of Michigan Detroit, MI

both onsite and remotely.** Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member… Beyond.com


5 days ago

RN Auditor

Blue Cross Blue Shield of Michigan Detroit, MI

* Thorough understanding of medical coding (CPT-4; HCPCS, ICD-9 or DRG) as it relates to audits. * Effective verbal and written communication skills… Beyond.com


30+ days ago

Enterprise Risk Adjustment Project Consultant

Blue Cross Blue Shield of Michigan Detroit, MI

**Responsible for leading projects and teams to produce desired results. Interface with external and internal customers and vendors to identify… Beyond.com


18 days ago

Team Leader Audit-Privacy and Security Compliance

Blue Cross Blue Shield of Michigan Detroit, MI

** **Responsible for responding to reported privacy incidents, for maintaining the corporate Health Information Privacy Policy, and for providing… Beyond.com


30+ days ago

Customer Service Representative II

Blue Cross Blue Shield of Michigan Detroit, MI

**Analyzes,evaluates, resolves and responds to customer/provider inquiries received viatelephone, correspondence or in person involving a variety of… Beyond.com


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Blue Cross (MI) Reviews

150 Reviews
3.5
150 Reviews
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Blue Cross (MI) President and CEO Daniel J. Loepp
Daniel J. Loepp
79 Ratings
  • 6 people found this helpful  

    Company is struggling and not getting better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 10 years)

    Pros

    The company has great benefits, encourages health and wellness with competitions and incentives, and the workers (under manager-level) are usually hard-working and easy to partner with.

    Cons

    (1) Management does not "care" what SME's below them have to say. The buzz word is "empowerment" but that does not translate to real life. Directors and above will make decisions negatively impacting their teams' ability to do their jobs - not giving them the system support they need for example - and impeding customer experience. However, they do this with incomplete information because they don't take the time to ask their "underlings" about the impact.

    (2) The IT teams that the business areas have to work with are, in general, horrible. They are slow, develop incorrect processes, and seem to have no pride in their work. In the years I have been there I have yet to see them complete a project. It doesn't help that the business leadership mantra is "get it up and fix it later" which gives IT a pass in owning their work and doing something of quality.

    (3) There has been a lot of talk in the last 3-5 years about competing with other plans. But, it's a lot of talk and not a lot of action. When ideas are given, leadership will shoot them down or deny funding. Management is so busy covering themselves or looking for that next rung on the ladder that they will not try new things.

    (4) Hard work does not pay off. In my area, some of the least productive people have been promoted to managers because they don't make waves - approve everything without question. The most productive people who work hard to make project work, end on time, etc. are punished for being "roadblocks" if they question anything or point out that a process does not work and should not be approved.

    (5) The first few years I was at the company were wonderful. People worked together, managers worked with their teams instead of for themselves, directors were approachable, and teamwork was valued on the projects. Since then, it has become a miserable place to work. People are out for themselves, afraid to think outside the box or "shine" for fear of getting their hand slapped. You don't know who you can trust, so friendships are few and far between. Add on to that the commute to the Ren Cen (every morning very crabby people are in the elevator complaining about it), the poor parking, the lack of safety, etc. and it's a stressful, angry place to work.

    Advice to ManagementAdvice

    My advice is to trust your people and realize you're not always the smartest person in the room. If they tell you something is a good idea and can back it up with a business impact - believe them. If someone tells you a project is failing, instead of blaming your hard workers, determine how you can support them - even if that means going to battle for them. You will get more out of your people and be more successful if your people know you have their back.

    Do not reward teammates who are cruel to others and don't be cruel yourself. If one or more people regularly leave your staff meetings in tears, there is an issue.

    Stop spending so much money on consultants to tell you what to do to grow your area. I bet if you asked your own people they could tell you the same things - what is working, what isn't, what our competitors are doing better, and what the business trends are. What your team knows that the consultants do not is how your systems work, what your customers have asked for, and what your members expect.

    Stop forcing your people to do things like outings, picnics, walks, etc. as if we're friends. We're not. The atmosphere is toxic - address that first. Then, you won't have to force people to do things as a team - we will want to support each other and you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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