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267 Reviews
267 Reviews
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Recommend to a friend
Approve of CEO CEO Darren Huston
Darren Huston
163 Ratings
  1. 7 people found this helpful  

    Disappointing by the management of the company who treat employees like cattle's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at full-time (more than an year)


    Great opportunities worldwide! They do in source a lot! Great Training! CEO and leaders are very approachable and always willing to talk to you when they see you.

    The check is never late however they pay very little for the job you do.

    Great health benefits to keep you in the round shape from seating on the chair all day.

    You will get 5 BREAKS!! However in a 8 hour shift those are schedule 15 minutes to vent out 30 minutes lunch to grab something out of fridge(they don't have hot food but you can heat) another 15 minutes to get free hot coffee or chocolate to keep you awake and 10 minutes to use whenever in case you have to pee.

    They do promote a lot of employees parties where in one of them they send agents to Amsterdam for a year end bash. They have started a lot of volunteer projects and others to show that they care. Some seniors and team leads are really good on patience and taking the time in helping when possible.

    Offer you a lot of training and workshops.


    The pay is very Dutch and across the line for a lot of different positions therefore milking the cow is standard when comes to pay.

    Don't be late 1 minute from your lunch/break otherwise you may earn an occurrence for half a point and with 3-4 of those your on a PIP and almost out the door.

    Supervisor positions are done by team leaders who sometimes are direct above the employee who's he's interviewing.

    There is no time to assist the guest properly on the phone since the company strive for numbers that generate bonus and covers the service level. If you take too long helping the guest your number may drop and you must be doing something wrong so correct it or you may be fired.

    Management like to save face and oversees the issues putting the responsibility back on who's providing the feedback. Projects are cool but they are not well develop due to little time spent. They need to have a person solemnly doing those. Some of the seniors are hunted for trying to be the leader that other managers lack.

    Training and workshops are not follow up on it and there is not a lot of time to work on them.

    They are constantly working on transparency but instead of hiring an experts they rely on the office management.

    Advice to ManagementAdvice

    Review the rights and responsibilities of a team leaders and seniors. Some have too much rights and responsibilities that can be easily abused and can be mistaken for other departments like HR, IT or Finance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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