Bright House Networks

  www.brighthouse.com
  www.brighthouse.com

Bright House Networks Jobs & Careers in Livonia, MI

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Bright House Networks Reviews

166 Reviews
3.5
166 Reviews
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Bright House Networks CEO Steven Miron
Steven Miron
102 Ratings
  1. 1 person found this helpful  

    Average At Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Livonia, MI
    Former Employee - Customer Service Representative in Livonia, MI

    I worked at Bright House Networks full-time (more than 5 years)

    Pros

    -Free Cable
    -Great benefits including 401 k matching
    -Paid holidays {When you have to work on the holidays you get paid 2.5 x's your normal pay if hourly}
    -Various giveaway promotions {Every month they have a giveaway in the call center. These giveaways include: tickets to sporting events and/or concerts, promotion swag from HBO, SHO, MAX, etc., DVD's, paid days off, and more)
    -Free food! {It seemed like once a week we were getting free food.}
    -Free soda! {Soda fountain in corporate lunch room}

    Cons

    -24/7/365 business {Very hard to get days off due to the nature of the business}
    -Salary is very low {Raises are once a year and very rarely exceed 3%}
    -Michigan market is dying {Redford, Livonia, Farmington/Farmington Hills, Novi are all you have}
    -Management does a poor job communicating
    -Supervisors are more worried about following a script than giving great customer service and ensuring customer satisfaction
    -You are forced to pitch products nobody wants. If you have are working with an 85 year old woman who says she doesn't own a computer you are still required to pitch their high speed internet.
    -Cable/Internet service crashes frequently on weekends leaving call center to handle crazy customers
    -Retention is nearly impossible with the way prices increase

    Advice to ManagementAdvice

    Compensation: Pay your employees a reasonable rate. Other telecommunications companies offer bonuses as an incentive for excellent work and their hourly/salary pay is MUCH better.
    Management/Supervisors: Need to get on the same page.
    Call Script: Don't put so much weight into it, customers want to be spoken to like human beings.
    Prices: Lower your prices, you are getting creamed by your competitors!
    Improve your service: Far too many cable/internet disruptions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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